"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?

Reported
Anonymous
2022-01-28T09:51:54+00:00

So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.

"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".

Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.

From what I understand, my only chances to log back in my laptop are to:

  1. Wait 2 hours WHILE the laptop is powered on.
  2. Use a different sign-in option (use password - and I have no idea what this password is lol).

I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.

For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.

Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.

Can I get back into my laptop without having to factory reset everything?

Does anyone know if the 2 hours wait need to be consecutive?

Thanks all :)

EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.

This really needs to be addressed asap please :)

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

592 answers

Sort by: Oldest
  1. Anonymous
    2024-06-15T03:55:30+00:00

    I really don't get what's the benefit of this features.

    Accidentally doing stuff by the owner might cause of unintentionally shutdown or did not login successfully.

    Example:

    1. Like my experience I just wanted to access the bios and restarting it because I mistakenly press the wrong function key (F11 which shoulr be F10).

    After I finished to setup. Boot it up. And viola! 2hrs is needed for me to use my laptop.

    1. There are more than 5,000 reason (report says they have the same problem) that I say this feature should be fix my Microsoft. There many unitentionally power off and on a computer. Based on how many people have the same problem.

    We need explanation from Microsoft why they put this features. 2hrs is very long to wait. Which Microsoft are preventing us from using our own device. If this is security reason, on what cause? I mean if someone a hacker and should this issue already and already knows how to bypass this. But for us user who just wanted to use our own device this will be a frustrating issue and annoying everytime. I think this should be fixed and call it another features gone and thrown outside the Windows.

    Kindly imagine an example scenario.

    You need your files inside the laptop for your work. Then this happens you need to waste your 2hrs waiting for it to boot it up.

    Your laptop have the software your using for your work (let's say it's license) this happens. Now you wait again.

    Your battery is dead on your laptop and you haven't replace it yet. You arrive at your work then you are the presenter or you are gonna teach in the classroom. You know what happened next. Yes it time for you to wait 2hrs.

    I can't imagine that this report is a year old and still Microsoft aren't fixing this issue. Aren't you guys using your own product? You haven't got any problem related with this issue?

    Is there anyway to disable this feature?

    Microsoft?

    0 comments No comments
  2. Anonymous
    2024-06-15T11:50:01+00:00

    I am also facing the same issue. I kept my laptop power on for 2 hours and then using the same PIN system allowed me to login. But unfortunately, after two days, when again I tried login, the same issue occurred and again waited for 2 hours and it allowed me to login with the same PIN.

    So, one thing is confirmed that it is not related to failed login or repeated shutdown in my laptop. This bug has made my laptop just a piece of hardware. Thank you, Microsoft, for giving such a **** in form your OS update.

    0 comments No comments
  3. Anonymous
    2024-06-19T16:35:03+00:00

    Thanks to all who helped me. I couldn't see a button labelled "use another method to sign in" but when I clicked on "forgot password" (even though I hadn't forgotten it) it let me use my microsoft account password. But after 5 minutes of logging in, I got the BSOD again. I rebooted (it allowed me to use my PIN) and launched task manager. I killed off any applications I didn't recognise, and that seems to have done the trick. I think I have hit "end task" on them before, but as a result of the software update, they came alive again. Happy days.

    Thank you for suggesting the "forgot password" option. I knew my PIN as well but I went through the process to change it and "VOILA" it worked!

    I am not a technical person by any stretch, so most of the suggestions here just increased my anxiety. I've only had my laptop for 5 months before encountering the glitch. Hopefully it stays on.

    I agree with the others here @microsoft needs to do something about this!

    0 comments No comments
  4. Anonymous
    2024-06-21T18:30:33+00:00

    Peace...

    0 comments No comments
  5. Anonymous
    2024-06-22T17:19:16+00:00

    This was what fixed it for me. Forget pin and make a new one. Simple quick fix.

    0 comments No comments