"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?

Reported

Anonymous

So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.

"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".

Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.

From what I understand, my only chances to log back in my laptop are to:

Wait 2 hours WHILE the laptop is powered on.
Use a different sign-in option (use password - and I have no idea what this password is lol).

I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.

For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.

Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.

Can I get back into my laptop without having to factory reset everything?

Does anyone know if the 2 hours wait need to be consecutive?

Thanks all :)

EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.

This really needs to be addressed asap please :)

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592 answers

Anonymous

2022-10-28T12:01:54+00:00

May I know how to set the lock time?
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Anonymous

2022-10-29T02:46:45+00:00

The only way I found to fix it is to select Forgot PIN and go through the process to reset it to a new one. But this didn't work every time unfortunately.

Why it doesn't give us an option to enter a password only Microsoft can say. Very annoying?

I hope resetting it works for you.
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Anonymous

2022-10-29T02:48:06+00:00

That's nothing to do with this issue. Please look elsewhere for this.
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Anonymous

2022-12-04T19:17:11+00:00

Hi, so how did you sort this problem out because im having the same issue right now and need to fix it ASAP
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Anonymous

2022-12-05T05:32:02+00:00

Hi, so how did you sort this problem out because im having the same issue right now and need to fix it ASAP

(So, Here is problem:)

1st problems:

If there is no other sign in option because did you using hello pin window or any type of hello windows?

2nd Problems:

If there is show up and you forget the password go to sign in option to change it the passwords.

(How to solve it:)

1st Problem solve:

You should have to wait until 2 hours. While the power is on but do not shut it down or sleep button because it will restart the time AGAIN.

2nd Problem solve:

Go to ( SIGN-IN OPTION ) And show up the Gmail and password if you forgot then change into ( forgot password ).

They will send the link from your Gmail.

Thanks me later stranger friends 😀👍.
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