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So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".
Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.
From what I understand, my only chances to log back in my laptop are to:
I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.
For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.
Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.
Can I get back into my laptop without having to factory reset everything?
Does anyone know if the 2 hours wait need to be consecutive?
Thanks all :)
EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.
This really needs to be addressed asap please :)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is a problem. I have an HP Envy laptop that I use facial recognition to access. Unfortunately, the camera has a hard time in direct sunlight so I have to use the keyboard. This lock-out has cost me hours of work because I can't use the laptop outdoors and have to wait two hours before I can use the keyboard method. Is there a way that I can disable this stupid stupid feature?
I have the solution even though I hadn’t forgot my pin, I
The problem is worse because it doesn't stop after the 2 hours.
I have the same problem with my backup PC, and old (but strong and good) HP laptop which has a dead battery, so need to be connected to power. As such, I turn it off when I don't need it for a few days.
When I first got this message, I waited for 2 hours. And then it happened again. and again. The system's power protection turns the PC off after 30 minutes, so the next time I tried to login, I got the same message again.
There must be a way to bypass this, or at least to stop this from happening after the first time.
tal
How do I find my windows hello pin by using another device? I dont have access to my laptop because im experiencing the same issue.
I have the same issue .. no apparent reason .. also I know my pin and when I put my pin .. it gives me a msg saying this sign in option is disabled try after 2 hours .. what's wrong with this .. I can't even use my own F... Ing laptop
Exactly!!!!! It's my effing computer!!! I didn't forget my pin or password and never had too many attempts or anything else
This really really pisses me off
