This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".
Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.
From what I understand, my only chances to log back in my laptop are to:
I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.
For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.
Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.
Can I get back into my laptop without having to factory reset everything?
Does anyone know if the 2 hours wait need to be consecutive?
Thanks all :)
EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.
This really needs to be addressed asap please :)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
it's actually an optional feature, that is designed the way it is to protect your data or someone accessing your account, . if you dont want to use Windows Hello feature you can turn it off in settings , accounts then sign in options, turn off allow windows hellow for accounts on this device,
Cheers.
Hello,
I'm not able to open my laptop because of after pin page it will showing sign-in disable. I also tried forgot password but it was not working can you please give me solution. It's very urgent.
It’s not fixed.
I’ve been having it for days. My pin doesn’t work and I’m locked out. I haven’t had ‘multiple shutdowns’, I used the laptop this morning, walked the dog, came back to find myself locked out.
There is no way to reset the password, my actual Microsoft password doesn’t work.
Same as OP described. On and off for DAYS.
And I haven’t seen a solution anywhere so far.
have you tryed to go to log into hotmail on another computer, sometimes your keyboard is the problem, if not the computer problem this is easy to fix , it happens to me all the time ,when my cat dances on my laptop when im in the shower.
i just restarted the computer, and click forgot pin link below where you type the pin, and follow that to log in with my password (microsoft password that is same has hotmail or outlook site) then it tells me to reset pin and i reset it to the same as it was and im in. never had to wait on this ), say if you cant log into microsoft hotmail on another computer , they you have a bigger problem, you need to add a cell or another email account that you can access , to your hotmail account so it can send you a code to reset it on the fly, , if every thing else faild, you can hack into the pc acount , need to be technical for that to replace a file in dos (rest is on google), or you can shrink the partition and to another install on the other partition to get files is reason for this method. , last but not lease , boot to the windows usb it free to create with the media creation tool from microsoft site, , (on other pc of course), delete all partitions and click next to fresh install . going forward , create a local account on the pc so you can always log in, the online account that you have is a bit problematic.
cheers.
Wow. You really took the time to write all this about your cat, but didn't take the time to read my post, or any of the thread? I'm guessing you got ChatGPT to do the rest. But hey, whatever passes the time.
