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So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".
Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.
From what I understand, my only chances to log back in my laptop are to:
I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.
For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.
Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.
Can I get back into my laptop without having to factory reset everything?
Does anyone know if the 2 hours wait need to be consecutive?
Thanks all :)
EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.
This really needs to be addressed asap please :)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Here is what I did: I used the I forgot my PIN button; I logged into my Microsoft account (with password and text confirmation to my cell phone). I tried to change my PIN, but the system did not let me do it. Still logged in my account (without turning the computer off) I waited a day and then changed my PIN. This tine the system let me do it. Later, I put the computer to sleep. Then I was able to sign in normally with the new PIN.!!!!!
Has anyone tried changing the setting under windows ‘signin options’ to “never” require signin vs require signin when you’ve been away?
I’m trying that now because this is very annoying.
I am having the same problems, but I waited the 2 hours and it kept doing it. I also made sure to keep it plugged in and on for the two hours and the message still came up
I was able to cheat past it by doing the "I forgot my pin" option, but then it wouldnt let me change my pin.
Windows hello no longer works either.
The laptop had been fine till now and it hasn't fixed
Problem has been solved by myself.
I finally found a way. I signed up on my computer using the I forgot my PIN button. I let the computer on for a DAY (still logged on my computer). Then the system let me change my PIN. I restarted the computer and was able to sign on my computer using the new pin. Hope this will work for you.
