Thank you for your answer. So I guess my next question is how do I download and reinstall Windows 11 when I cannot even get into my computer?
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?
So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".
Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.
From what I understand, my only chances to log back in my laptop are to:
- Wait 2 hours WHILE the laptop is powered on.
- Use a different sign-in option (use password - and I have no idea what this password is lol).
I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.
For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.
Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.
Can I get back into my laptop without having to factory reset everything?
Does anyone know if the 2 hours wait need to be consecutive?
Thanks all :)
EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.
This really needs to be addressed asap please :)
Windows for home | Windows 11 | Accounts, profiles, and login
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
592 answers
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Anonymous
2025-03-26T11:19:39+00:00 -
Anonymous
2025-03-26T11:36:30+00:00 Find a working computer to create your windows 11 installation on usb stick, create installation media link is in the download windows 11 site, find some to help for this beyond this point, ie some computer you just have to press a key on boot to reset to factory, contact tech support for your computer if can , thats 2 options, good luck
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Anonymous
2025-03-27T17:46:16+00:00 Facing same issue....
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Anonymous
2025-03-31T19:42:20+00:00 LOL wait 2 hours did that wait and try with support 2 days no help. Waited 2 weeks no help Waited 2 mo. no help. By waiting means i did get to talk to a bot. That does not work. Phone help is only for one who what to pay for the business.
Any one have any advice? MS does not.
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Anonymous
2025-04-01T14:15:59+00:00 Same problems with othees2