"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?

Reported
Anonymous
2022-01-28T09:51:54+00:00

So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.

"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".

Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.

From what I understand, my only chances to log back in my laptop are to:

  1. Wait 2 hours WHILE the laptop is powered on.
  2. Use a different sign-in option (use password - and I have no idea what this password is lol).

I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.

For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.

Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.

Can I get back into my laptop without having to factory reset everything?

Does anyone know if the 2 hours wait need to be consecutive?

Thanks all :)

EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.

This really needs to be addressed asap please :)

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-12-21T05:05:46+00:00

    Nope, still a problem......

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  2. Anonymous
    2023-01-07T20:43:34+00:00

    Having this same issue with a new surface tablet, but never my laptop. It's making the tablet unusable. Randomly, every day so far, it has done this and I cannot wait 2 hours multiple times a day to be able to log in. I know my pin, the tablet is not being restarted multiple times, it's clearly a Microsoft issue.

    Is there an actual fix out there or am I going to be returning this tablet?

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  3. Anonymous
    2023-01-08T00:39:59+00:00

    Did you try this solution?

    "So I fixed it. The timer doesn't start unless u are able to type the pin. Which means restart the computer and DON'T type the pin in. Wait 2 hours. Doesn't matter if the screen goes black. And then type it in. Worked for me."

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  4. Anonymous
    2023-01-08T00:41:59+00:00

    I have seen someone say they reset their TPM in the BIOS and that resolved the issue. I haven't seen another computer with this issue lately so I can't confirm or deny that solution works unfortunately. The ones I did see I ended up having to wipe them and start again.

    It would be helpful if Microsoft actually responded to this issue. I'm pretty sure they haven't replied once yet, have they?

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  5. Anonymous
    2023-01-09T17:04:04+00:00

    Just try changing your Microsoft account password from your phone

    And then click on forgot password on your laptop then do everything as asked .

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