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So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".
Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.
From what I understand, my only chances to log back in my laptop are to:
I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.
For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.
Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.
Can I get back into my laptop without having to factory reset everything?
Does anyone know if the 2 hours wait need to be consecutive?
Thanks all :)
EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.
This really needs to be addressed asap please :)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm running into the same issue now, in February 2025. Why can't Microsoft get this fixed by now?!
Was able to sign into every device easily for years with pin, and today I got this bug on my work desktop!
I'm on the verge of leaving the Microsoft ecosystem because of this, and having my desktop offline for a whole day due to this *unresolved after 2+ years* Microsoft bug.
this is hilarious,, problem is the user not the computer,, our account is online , ****
informal•North American
noun
Your Microsoft account in online, lol formerly hotmail
Having the same issue, my computer struggled to turn on then gave me this. But I don't have a secondary account so basically I can't use my own laptop or do any work for 2 hours that's ridiculous. Sounds like the kind of dumb decision Apple would make not Microsoft.
Suggestion: Hope Microsoft will add a feature where you can sign into your Microsoft account from another device to be able to unlock this 2 hour lock - ideally an email should be sent giving the user an option to unlock their account for use on their device.
good news is i have not had these windows hello issues on the latest version of windows 11 free here released in nov 2024,, version 24h2, issues was you could enter the correct pin and it would say its wrong when it never changed, lol , other issue is the forgot pin link was gone entirely with reinstalling the operating system as the only option, lol,,
link from ms site for the free iso or usb media creator
