"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?

Reported
Anonymous
2022-01-28T09:51:54+00:00

So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.

"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".

Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.

From what I understand, my only chances to log back in my laptop are to:

  1. Wait 2 hours WHILE the laptop is powered on.
  2. Use a different sign-in option (use password - and I have no idea what this password is lol).

I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.

For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.

Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.

Can I get back into my laptop without having to factory reset everything?

Does anyone know if the 2 hours wait need to be consecutive?

Thanks all :)

EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.

This really needs to be addressed asap please :)

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

592 answers

Sort by: Newest
  1. Anonymous
    2022-12-06T09:59:24+00:00

    OMG. It's as if people don't actually read the comments below the original post and just skip to the end thinking they are being helpful. They are not.

    1st problems:

    If there is no other sign in option because did you using hello pin window or any type of hello windows?

    As has been stated before, the sign-in options for this issue do not appear. Just the request for a PIN.

    2nd Problems:

    If there is show up and you forget the password go to sign in option to change it the passwords.

    Again, there is no option for this.

    (How to solve it:)

    1st Problem solve:

    You should have to wait until 2 hours. While the power is on but do not shut it down or sleep button because it will restart the time AGAIN.

    Many people, including myself for multiple customer's computers, have tried this and it does not work. We can wait a day and it still refuses to let you back in - I know because I have tried it. Well, overnight anyway.

    2nd Problem solve:

    Go to ( SIGN-IN OPTION ) And show up the Gmail and password if you forgot then change into ( forgot password ).

    They will send the link from your Gmail.

    Why the hell are you suggesting Gmail? This is a Microsoft issue! Again, there are NO SIGN-IN OPTIONS for this issue!!!

    As I have stated before, I ended up having to either wipe the customer's machine and reinstall Windows or create a new profile, set it up, copy files, etc and then delete the old profile. I have even tried using a method to reset the password for the user - which you can do, however the PIN cannot be changed locally so that's pretty annoying. We need an option to use our Autrhenticator App from the login screen - especially if we are having trouble logging in. It's so logical I cannot fathom why Microsoft ... oh wait, never mind.

    This issue is appalling! But I haven't seen it again recently so I presume Microsoft have applied a fix but I have not seen any details about it in any hotfixes or KB updates. So did they fix it or is still any issue for some people? I'd be interested to find out.

    • Well if there is no SIGN-IN OPTION but You can not installed using USB of the NEW Window software due to Microsoft Window hello Security terms and privacy.

    ( This is because you can't make NEW Account Microsoft security from OLD Account microsoft security. To protect your data from hacker. )

    • Might probably make new admin and open that using Command.( Watch on youtube how to make new admin using command while login )

    And wait until 2 hours ( While power is on )

    Go click (Start) and hit sleep button.

    After open it up type in that you remember (password) in login.


    If you don't remember passwords

    You can't use this Microsoft Security ANYMORE....

    Or

    If you remember then welcome back you should type in that hello windows.

    But if you make one mistake then it actually your fault and time is restart it again.

    Ok thank you for read my comments πŸ™‚πŸ‘πŸΌ.

    0 comments No comments
  2. Anonymous
    2022-12-06T09:28:22+00:00

    OMG. It's as if people don't actually read the comments below the original post and just skip to the end thinking they are being helpful. They are not.

    1st problems:

    If there is no other sign in option because did you using hello pin window or any type of hello windows?

    As has been stated before, the sign-in options for this issue do not appear. Just the request for a PIN.

    2nd Problems:

    If there is show up and you forget the password go to sign in option to change it the passwords.

    Again, there is no option for this.

    (How to solve it:)

    1st Problem solve:

    You should have to wait until 2 hours. While the power is on but do not shut it down or sleep button because it will restart the time AGAIN.

    Many people, including myself for multiple customer's computers, have tried this and it does not work. We can wait a day and it still refuses to let you back in - I know because I have tried it. Well, overnight anyway.

    2nd Problem solve:

    Go to ( SIGN-IN OPTION ) And show up the Gmail and password if you forgot then change into ( forgot password ).

    They will send the link from your Gmail.

    Why the hell are you suggesting Gmail? This is a Microsoft issue! Again, there are NO SIGN-IN OPTIONS for this issue!!!

    As I have stated before, I ended up having to either wipe the customer's machine and reinstall Windows or create a new profile, set it up, copy files, etc and then delete the old profile. I have even tried using a method to reset the password for the user - which you can do, however the PIN cannot be changed locally so that's pretty annoying. We need an option to use our Autrhenticator App from the login screen - especially if we are having trouble logging in. It's so logical I cannot fathom why Microsoft ... oh wait, never mind.

    This issue is appalling! But I haven't seen it again recently so I presume Microsoft have applied a fix but I have not seen any details about it in any hotfixes or KB updates. So did they fix it or is still any issue for some people? I'd be interested to find out.

    0 comments No comments
  3. Anonymous
    2022-12-05T05:32:02+00:00

    Hi, so how did you sort this problem out because im having the same issue right now and need to fix it ASAP

    (So, Here is problem:)

    1st problems:

    If there is no other sign in option because did you using hello pin window or any type of hello windows?

    2nd Problems:

    If there is show up and you forget the password go to sign in option to change it the passwords.

    (How to solve it:)

    1st Problem solve:

    You should have to wait until 2 hours. While the power is on but do not shut it down or sleep button because it will restart the time AGAIN.

    2nd Problem solve:

    Go to ( SIGN-IN OPTION ) And show up the Gmail and password if you forgot then change into ( forgot password ).

    They will send the link from your Gmail.

    Thanks me later stranger friends πŸ˜€πŸ‘.

    0 comments No comments
  4. Anonymous
    2022-12-04T19:17:11+00:00

    Hi, so how did you sort this problem out because im having the same issue right now and need to fix it ASAP

    0 comments No comments
  5. Anonymous
    2022-10-29T02:48:06+00:00

    That's nothing to do with this issue. Please look elsewhere for this.

    0 comments No comments