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So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".
Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.
From what I understand, my only chances to log back in my laptop are to:
I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.
For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.
Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.
Can I get back into my laptop without having to factory reset everything?
Does anyone know if the 2 hours wait need to be consecutive?
Thanks all :)
EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.
This really needs to be addressed asap please :)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I’m currently having this problem. I can’t two way verify because I no longer have the phone. I’ve Explored for more options but it doesn’t give me no choice but to wait 2 hours. Any way you can do something on your end to by pass or change phone numbers immediately?
Maybe, make a ticket for a bug fix? or allow some type of regex or local password repair tool to be downloaded with a windows id verification or something.. anything other than repeating the instructions would be great. Currently, I have to take time off of work to repair this on my laptop, so someone else in my house can use it..
I don't mind fixing it when the hdd, nvme or sdd fails.. but an os bug, where the password is saved wrong in the system? really?
Yes, it's easy and quick to reset the pc... but probably not for most people.. and I shouldn't have too.
This is clearly a bug, so I think we'd all love it, if a ticket would be made to fix this on the next update.
that is what i did, but that only works if you have no "local" user profile. if it is local you have to enter as admin and change the password of the local acct.
however, there remains the task of microsoft to fix this faux "multiple wrong password/PIN input" blockage, so that it does not occur, and NO on my pc the option how many times u can enter PIN or password before a block occurs is infinite (registry) and NO it never was entered incorrectly, not to mention even once.
so how about a fix for this. fix means fix windows 10/11, not issue a workaround.
Okay. After some four letter words and looking it up on the internet, like here, I found that, at least for me, it was really easy to go around, IF MICROSOFT WOULD JUST TELL US. I clicked 'I forgot password" or PIN, or whatever exactly it said, as, despite their offering that I could use another sign in option, there was nothing or no place apparent to do that.. A box to sign in using my regular Microsoft (outlook, bing, whatever) password appeared. Signed in that way, after providing the security code it sent to my alternative email that I looked at on another device, it provided the reset password/PIN (whatever) option. I reset my password or PIN (whatever) to exactly what it was, and was able to use the computer as usual. I haven't shut it down and restarted it, so I can't say if anything unusual will happen when I do.
That is shameful Microsoft!! I’m experiencing this bizarre problem.
