"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?
So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".
Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.
From what I understand, my only chances to log back in my laptop are to:
- Wait 2 hours WHILE the laptop is powered on.
- Use a different sign-in option (use password - and I have no idea what this password is lol).
I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.
For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.
Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.
Can I get back into my laptop without having to factory reset everything?
Does anyone know if the 2 hours wait need to be consecutive?
Thanks all :)
EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.
This really needs to be addressed asap please :)
Windows for home | Windows 11 | Accounts, profiles, and login
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592 answers
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Anonymous
2024-12-10T14:27:20+00:00 -
Anonymous
2024-12-10T08:30:49+00:00 What is "a different sign in option"?
Did Microsoft create an official help page describing this problem?
Why do we have to browse through reddit and read 44 pages on this forum to find solution?
Why isn't the help message on my computer more helpful?
Moderators: Please create an bug report to convince Microsoft to document this issue.
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Anonymous
2024-11-28T05:27:59+00:00 well, the funny thing is Im facing the same issue in 2024
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Anonymous
2024-11-20T02:33:40+00:00 This is a loop of futility. By the time I have the code the screen times out. There are no other sign in options that are apparent. Those given do not work. Thousands of us have this issue and it is a depressing to have to repeatedly deal with this sort of ****. It really takes the fun out of using a computer. This steals time and energy from us and we often need results and get into this sort of software traps and are left to fend for ourselves.
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