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So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".
Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.
From what I understand, my only chances to log back in my laptop are to:
I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.
For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.
Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.
Can I get back into my laptop without having to factory reset everything?
Does anyone know if the 2 hours wait need to be consecutive?
Thanks all :)
EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.
This really needs to be addressed asap please :)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Having same problem. Only option showing is for pin number. When entering pin it states it's incorrect and to wait 2 hours. The pin number for my desktop is same as lab top. The lap top logs in fine it is Windows 10. Desktop is Windows 11. Evidently it appears to be a Windows 11 problem.
My hp laptop is doing the same thing. I havent forgotten my pin and its not giving me any sigin options. SMH Microsoft.
Swante
******@gmail.com
no it doesn't, it says the same thing
I got frustrated because I knew my PIN code but it wouldn't let me in. So in the end I pretended I didn't know my code, and somehow got to a screen with a "forgot PIN code?" button on it, which I pressed. It gave me an alternative way to log in, which worked. I did suffer the blue screen of death after a minute, but I simply rebooted. I got BSOD a few more times but eventually it settled down.
Well! I have used my computer as I always do. I haven't turned it off, restarted it and I do know the pin code. This is a bug which I have tried EVERY SUGGESTION to resolve but it fails!
It has also been happening to other people all the way back in 2022. I'd like a working solution please!
Brgrds,
Gunnel
