"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?

Reported
Anonymous
2022-01-28T09:51:54+00:00

So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.

"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".

Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.

From what I understand, my only chances to log back in my laptop are to:

  1. Wait 2 hours WHILE the laptop is powered on.
  2. Use a different sign-in option (use password - and I have no idea what this password is lol).

I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.

For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.

Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.

Can I get back into my laptop without having to factory reset everything?

Does anyone know if the 2 hours wait need to be consecutive?

Thanks all :)

EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.

This really needs to be addressed asap please :)

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-04-23T11:14:00+00:00

    I have the same problem right now, I left my compute powered on all night and it’s not letting me. It shows me the same message, I have to go to college today, and I’m stressed because of this 🥲

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  2. Anonymous
    2024-04-22T15:46:27+00:00

    Hi

    I have the same issue and will definitely try the above solutions. However why does it say that I've used the shutdown repeatedly? Isn't that how you're suppose to turn off the laptop or is there another way. My laptop just randomly did that and I didn't type in a wrong pin or anything so I'm surprised as to how I got there hence my question.

    Please let me know if there is a proper way to turn off the laptop if it isn't the shutdown option so that I don't find myself in the same situation again.

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  3. Anonymous
    2024-04-20T19:32:29+00:00

    Dont even get that option

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  4. Anonymous
    2024-04-20T19:31:27+00:00

    Cant get in to reset password. Its a wondows login connected to microsoft not our email

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  5. Anonymous
    2024-04-20T19:30:42+00:00

    Same issue. Reatart wait time keeps changing. Why has t Microsodt fixed this??? Sign with with other options is useless. We are trying to sign in on laootoo into windows. Each hser has own setting and uniqe access to certian files which we need. And why does the error say “too” many log in attempts? ???why would that matter?

    The locked account is the prinary admin for the machine. Microsoft is worth hundreds of billions … you canmn do better

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