"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?

Reported
Anonymous
2022-01-28T09:51:54+00:00

So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.

"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".

Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.

From what I understand, my only chances to log back in my laptop are to:

  1. Wait 2 hours WHILE the laptop is powered on.
  2. Use a different sign-in option (use password - and I have no idea what this password is lol).

I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.

For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.

Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.

Can I get back into my laptop without having to factory reset everything?

Does anyone know if the 2 hours wait need to be consecutive?

Thanks all :)

EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.

This really needs to be addressed asap please :)

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-12-28T01:45:02+00:00

    Was happening to me all day...

    Click "Forgot my Password"

    Follow prompts.

    It'll reset once you put in a new pin.

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  2. Anonymous
    2023-12-27T10:55:52+00:00

    I'm having a similar issue to this but I don't get the option of another sight in like a password the only thing I can do is reset my pin or wait 2 hours but there's another issue that keeps happening with me laptop with freezing and blue screens after startup

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  3. Anonymous
    2023-12-26T17:35:15+00:00

    I have tried for 2 days following these steps with no success.

    I know my Msft account login information and PIN.

    How can I get into my laptop?!!

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  4. Anonymous
    2023-12-26T08:45:09+00:00

    "This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again"

    Please how do I deactivate this feature. It always gets in the way of my work.

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  5. Anonymous
    2023-12-25T22:01:08+00:00

    So I tried resetting my windows 11 laptop so I could play games better but it didn’t let me at first so I had to go to command settings or whatever it was but that didn’t help then tried to delete some files but I basically just restarted it and it was a blue screen with boxes of things it recommended me to do and I picked skip Without drive and now I’m currently on the sign in screen I think I deleted everything but I can’t log in because my pin says I need to download a app and I clicked yes for it and nothing happens and I can’t find nothing else to do about this I really could use some help please.

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