"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?

Reported
Anonymous
2022-01-28T09:51:54+00:00

So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.

"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".

Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.

From what I understand, my only chances to log back in my laptop are to:

  1. Wait 2 hours WHILE the laptop is powered on.
  2. Use a different sign-in option (use password - and I have no idea what this password is lol).

I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.

For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.

Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.

Can I get back into my laptop without having to factory reset everything?

Does anyone know if the 2 hours wait need to be consecutive?

Thanks all :)

EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.

This really needs to be addressed asap please :)

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-09-16T11:32:47+00:00

    Hey

    I am not getting the other sign in option and forgot password option....

    How can I login then

    Please help me

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  2. Anonymous
    2023-09-15T14:38:58+00:00

    you are an idiot, all the solutions are in this forum, it took me 30 seconds to type that bud, i type 60wpm, and your welcome but i cant helf if you dont know how to understand, as i gave all the solutions, many times, ungrateful, person

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  3. Anonymous
    2023-09-15T09:56:53+00:00

    It’s not fixed.

    I’ve been having it for days. My pin doesn’t work and I’m locked out. I haven’t had ‘multiple shutdowns’, I used the laptop this morning, walked the dog, came back to find myself locked out.

    There is no way to reset the password, my actual Microsoft password doesn’t work.

    Same as OP described. On and off for DAYS.

    And I haven’t seen a solution anywhere so far.

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  4. Anonymous
    2023-09-08T06:23:17+00:00

    Hello,

    I'm not able to open my laptop because of after pin page it will showing sign-in disable. I also tried forgot password but it was not working can you please give me solution. It's very urgent.

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  5. Anonymous
    2023-09-07T16:46:55+00:00

    it's actually an optional feature, that is designed the way it is to protect your data or someone accessing your account, . if you dont want to use Windows Hello feature you can turn it off in settings , accounts then sign in options, turn off allow windows hellow for accounts on this device,

    Cheers.

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