"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns". I've been locked out of my laptop since last night and can't log back in. How do I fix this issue?

Reported
Anonymous
2022-01-28T09:51:54+00:00

So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.

"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".

Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.

From what I understand, my only chances to log back in my laptop are to:

  1. Wait 2 hours WHILE the laptop is powered on.
  2. Use a different sign-in option (use password - and I have no idea what this password is lol).

I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.

For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.

Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.

Can I get back into my laptop without having to factory reset everything?

Does anyone know if the 2 hours wait need to be consecutive?

Thanks all :)

EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.

This really needs to be addressed asap please :)

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-08-18T10:48:38+00:00

    Where do you see this option : forgot pin? I don't see any option..

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  2. Anonymous
    2023-08-18T10:43:13+00:00

    Where do you see this option. There is no option to reset the password or whatever. Only this message pops up.. I am groing tired of all this.

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  3. Anonymous
    2023-08-18T10:39:36+00:00

    Hello

    I have not forgotten my PIN. However I am having a big trouble log into my computer.

    What do you meme by waiting for 2hrs? I have been waiting for 24hrs and impossible to log in.

    What should I do next?

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  4. Anonymous
    2023-08-17T01:13:15+00:00

    Same with me

    First i was trying to change my PIN, but when they asked me the PIN it said it was wrong, but i know my PIN i remember my PIN, but idk why it says its wrong. So i tried rebooting the pc and there is where the problem began. I couldn't access my pc, it showed that exact same message and i waited for the two hours but no results, i tried like, this reset in safe mode? But not success idk why, and there isn't the option when you forget your password so i can't do anything else.

    Also the other option, with those 3 questions still is wrong (anyways i'm not sure if i really had those questions answered, i don't remember doing something with those questio

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  5. Anonymous
    2023-08-12T04:36:02+00:00

    Same with me

    First i was trying to change my PIN, but when they asked me the PIN it said it was wrong, but i know my PIN i remember my PIN, but idk why it says its wrong. So i tried rebooting the pc and there is where the problem began. I couldn't access my pc, it showed that exact same message and i waited for the two hours but no results, i tried like, this reset in safe mode? But not success idk why, and there isn't the option when you forget your password so i can't do anything else.

    Also the other option, with those 3 questions still is wrong (anyways i'm not sure if i really had those questions answered, i don't remember doing something with those questions)

    I don't want to lose my stuff but i guess i'll have to do the factory reset or something.

    Also, sorry for any mistake, english is not my first language.

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