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So randomly last night (about 12 hours ago) my laptop with Windows 11 shows the above error message when I input my pin.
"This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your device powered on for at least 2 hours and then try again".
Prior to this, I used my laptop normally and everything was fine. I did not put in the pin several times and certainly not repeatedly shut down my laptop, so I'm not sure where this even comes from.
From what I understand, my only chances to log back in my laptop are to:
I can't do solution 1 because my laptop powers down after like 30 seconds, so I cannot keep it powered on for 2 hours unless I press a button on my laptop every 29 seconds for 2 hours.
For solution 2, the different sign in method asks me to put in a password, not sure which password this is. It can't be the password that I use to log in to my Microsoft account online because it says that's incorrect.
Now, following from solution 2, I get the option to reset this password, by answering 3 memorable questions, but here too at least 1 of memorable questions is incorrect.
Can I get back into my laptop without having to factory reset everything?
Does anyone know if the 2 hours wait need to be consecutive?
Thanks all :)
EDIT: It has been 11 months and people still seem to have the same issue as me. Microsoft, please fix this bug / glitch. It's obviously causing a lot of headaches. I was able to simply factory reset my laptop as everything I had was backed up elsewhere, but I'm sure 90% of the people here cannot do this because the laptop still has vital stuff not backed up else where. Even if they could backup, it's a really long and painful process to set the laptop back up.
This really needs to be addressed asap please :)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yep, the bug is still there. Its June 2023 and my husbands Asus notebook has the same issue. I bitterly regret buying him this laptop but it was the cheapest I could find at the time with a decent size screen. I should have gone the extra £250 and got him one the same as mine (Acer). I appreciate your edit though - handy to know that I can factory reset it. I was going to take it into PCWorld so hopefully, you've just saved me wasting even more money on this machine!
Here's a solution if you do not have access to "forgot password" or "reset laptop"
First grab something a bit heavy, I used a jar of honey and place it on the keyboard.
-This will keep your PC on. My Laptop died keeping the jar of honey on, but when I charged it, I was able to sign in by entering the A1B2C3 and the PIN.
-After doing this, quickly change to a password instead of PIN.
Does it work after 2 hours?
Tengo el mismo problema
Ayuda!!
I am having same issues since last night. My laptop was put out of use by this Microsoft bug. I tried to use the "Forgot my password" link to reset my pin but it is incredible and totally unacceptable that Microsoft is sending a text code to my landline phone which I cannot receive. There is no voice option only text to my landline for verification. I also tried the alleged two-hour power-on solution option, and it did not work. it is a lie.
I have cell phone too which text code can be sent but Microsoft is not providing the cell phone option, just a text to landline which as I said I cannot receive. I tried many options trying to contact Microsoft for help. No help other than a robot offering general but useless help. I have to throw away an expensive new laptop I only purchase a short while ago because Microsoft's bug put it out of action. Totally unacceptable.
I have had this problem for some time now. A factory reset seemed to solve it but after a few days it was back. I am pretty sure this is a windows 11 problem so I am now going back to windows 10. Luckily I only use my laptop for gaming so the old OS will do. Wish me luck and will update if successful.
