Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

161 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-04-03T12:17:42+00:00

    For Windows 11 change the "Epson Scanner Service" from "Automatic" to "Manual" Startup type and make sure the

    "Windows Imaging Acquisition" service is at the default "Manual" (Trigger Start) setting.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-04-03T12:21:14+00:00

    For Windows 11 change the "Epson Scanner Service" from "Automatic" to "Manual" Startup type and make sure the

    "Windows Imaging Acquisition" service is at the default "Manual" (Trigger Start) setting.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-04-06T20:57:03+00:00

    Sighs. If I had known this, I would have kept Windows 10 and I will be warning others. My V500 does work with the Windows 11 super-primitive scanning software. I'm going to have to do a lot more work in Photoshop and I haven't tried scanning transparencies yet. This sucks.

    I too have an Epson Perfection V500 and have just switched to Windows 11. I called Epson because the scanner worked fine before the switch Now it starts with "auto" in the mode box. they said I first have to change the to my desired mode, and if a window opened showing my selection, I should then press the ALT key once. and wait a few seconds. It worked, but I have to go through the process every time I start the Epson software. Hope this helps some of you. Before pressing the ALT key, the window did not have the PREVIEW or SCAN buttons at the bottom. Afterwords, it looked just like the window on my windows 10 machine.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-04-06T21:09:32+00:00

    Restarting Epson Scanner Service didn't help.

    Restarting Windows Image Acquisition (WIA) service made the scanner work. I'm using TWAIN from 32-bit app. Super weird.

    I'll try following your guide and see how it works.

    After rebooting the computer, the scanner still wouldn't work.

    But it works after restarting the Windows Image Acquisition (WIA) service.

    Rebooting the service on startup doesn't help.

    I have to turn on the scanner, get the error message, restart the service, then it works.

    For now I just created a .cmd

    net stop StiSvc

    net start StiSvc

    I run it as admin.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2022-04-08T18:17:54+00:00

    Unfortunately I have the same problem.
    I work with V600 and V39.

    After "upgrading" to Windows11, I am not able any longer to use my scanners.

    "Can't communicate, etc..." even it's obvious there is a communication, because the scanner is recognized and starts its initialization run.

    A temporary solution can be found uninstalling and reinstalling the drivers and the Epson software. It seems to work for a while, then uddendly goes back to "can't communicate...." error.

    Installed all the possible updates in vain.

    Someone suggested to install Vuescan. It works, but it's not for free!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments