Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-01-29T12:53:55+00:00

    I found a solution.

    Download the latest Epson Software and save to USB.

    Disconnect your PC from the internet.

    Do a clean install of Windows 11.

    Install Epson software.

    Now the Epson software with my V600 works like a charm on Windows 11.

    Now connect your PC to the internet.

    I have experienced this sort of thing many times over the years. Something about installing older software while being connected to the internet.

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  2. Anonymous
    2024-01-29T14:48:32+00:00

    When I first posted the Epson Scanner problem not working with Windows 11 in 2021, my V500, V600, and V700 scanners would not work normally without unplugging and plugging in the USB connectors into different ports. Reloading the Epson Scan program many times did not help. What finally fixed the problem was a Microsoft update to the Windows 11 that I am guessing was released a little over a year ago. This fixed all Epson scanner problems once and for all. I also use two Epson scanners on Windows 10 equipment and have no problems there.

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  3. Anonymous
    2024-01-29T15:41:40+00:00

    Have you tried powering up the scanner before you run the Epson Scan software. That worked for me.

    Stormy622

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  4. Anonymous
    2024-01-29T15:43:50+00:00

    Can you advise what Microsoft update to Windows 11 finally fixed the problem?

    Stormy 622

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  5. Anonymous
    2024-01-29T15:56:03+00:00

    Wish I had written it down, but every update since has no problems with Epson scanners. I accept the Microsoft Windows 11 updates every month, so any recent update should do the trick.

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