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I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We had issues not only with Epson scanners, but also with our topaz signature pads. They would not work on new laptops/desktops recently purchased with Windows 11 pre-loaded. Just as a last-ditch effort my IT technician did a factory reset. Manually downloaded all Windows 11 updates and NOW, all devices work. thank goodness! I appreciate everyone's assistance!
Interesting. It only confirms, in a more dynamic way, than there is something within Win11 that is causing everyone this problem.
Too bad your IT guy didn’t make an operating check after each upgrade. That would have isolated the problem to something very specific. Then we all could have put our finger on the fix.
Can you go one step further……share your findings with Microsoft…then perhaps they could issue a fix that everyone can use
I bought vuescan and it works but not well compared epsonscan. I have gone back to Windows 10 at least temporarily where Epsonscan latest driver works. It will work on Windows 11 too but you have to use a hack to get the preview window to appear. This scanner was built to last forever and a replacement with similar functionality is very expensive. I'll bet there are thousands, maybe millions of V500s out there still in use. There is not excuse for Epson not updating the driver software for this scanner.
Your comment "you have to use a hack to get the preview window to appear"... is this in vuescan on Win 11 or is it other some other scanning software on Win 11?
It is for Epson Scan which Epson has refused to update for legacy scanners like the V500 Photo.
