Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

161 answers

Sort by: Oldest
  1. Anonymous
    2022-09-03T18:02:23+00:00

    It’s been a while so can’t offer (remember) specifics. Suggest you look at past comments and try the recommended revisions.

    Right now (holding my breath) no problem with scanner operation or behavior. It comes up differently, depending on whether or not it was on when turning on the computer, not a problem.

    Good luck

    I have a Brother MFC 9325 CW that won't scan. I had to get a third party app to use the scanner. It worked fine under Windows 10. I've gone through the entire process provided by brother. I had to bring in an expert to show me how to use another app on my desktop. I find it disturbing that Microsoft provides no solution.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2022-09-03T18:16:16+00:00

    I'm not aware of Windows 11 issues with Brother devices. As far as I know only Epson have Windows 11 issue.

    If the scanner is on and then you start your computer it works fine. If you turn on the scanner while the computer is on then you need to restart the scanner windows service to make it work. This is true at least for me and couple of other people that I know.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2022-09-04T11:30:27+00:00

    What worked for me:

    if the computer was on before turning scanner on

    -Turn on scanner

    -rebooted the computer

    Since then,

    Made recommended changes (can't recall exactly, w?? Comes to mind). Now, all relatively normal.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2022-09-04T15:14:30+00:00

    Thank you for the Alt trick to get the control buttons to show on the Epson Scan window! Before this I was guessing where the button should be and that one button would appear after clicking on the space.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2022-09-25T21:56:39+00:00

    It seems my Epson scanner issue has been fixed after Windows 11 22H2 upgrade.

    MS broke invisible Alt+tab, but at least the scanner works fine now.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments