Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-06-17T19:22:52+00:00

    It worked!

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  2. Anonymous
    2022-06-17T21:36:14+00:00

    I got a respond from Epson support that their engineers are working with Microsoft to resolve this issue.

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  3. Anonymous
    2022-06-17T22:16:19+00:00

    Thanks for the feedback. Glad both parties decided to resolve the issue that win 11 created

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  4. Anonymous
    2022-06-19T14:24:02+00:00

    Below steps derived from “The Geek Page”, dated January 28, 2022 By Saurav Dey.

    This permanently fixed my problems with Epson Scan on Windows 11. No reboots, needed, no turning on the scanner before startup needed. YMMV.

    Step#1: In the search box, type Run and select it from the search results.

    Step#2: In the Run dialog box, type services.msc and click OK.

    Step#3: The Services window will open. Scroll down and locate Windows Image Acquisition or WIA.

    Step#4: Make a right-click on the WIA and select Properties from the drop menu.

    Step#5: In the WIA panel, click on the Log On tab.

    Step#6: Under the Log On tab, select the Local System Account option. Check the box beside Allow Service to Interact with Desktop and clickApply to proceed.

    Step#7, restart the Service then restart the computer. Epson Scan should now work.

    Additional note: When Epson Scan starts if the “Preview” & “Scan” buttons are not visible then click once anywhere in the left hand panel & then press the keyboard “Alt” key. The buttons should now appear. (this part is from Epson support).

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  5. Anonymous
    2022-06-28T10:11:20+00:00

    Below steps derived from “The Geek Page”, dated January 28, 2022 By Saurav Dey.

    This permanently fixed my problems with Epson Scan on Windows 11. No reboots, needed, no turning on the scanner before startup needed. YMMV.

     

    Step#1: In the search box, type Run and select it from the search results.

    Step#2: In the Run dialog box, type services.msc and click OK.

    Step#3: The Services window will open. Scroll down and locate Windows Image Acquisition or WIA.

    Step#4: Make a right-click on the WIA and select Properties from the drop menu.

    Step#5: In the WIA panel, click on the Log On tab.

    Step#6: Under the Log On tab, select the Local System Account option. Check the box beside Allow Service to Interact with Desktop and clickApply to proceed.

    Step#7, restart the Service then restart the computer. Epson Scan should now work.

    Additional note: When Epson Scan starts if the “Preview” & “Scan” buttons are not visible then click once anywhere in the left hand panel & then press the keyboard “Alt” key. The buttons should now appear. (this part is from Epson support).

    Worked perfectly - thanks !

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    2 people found this answer helpful.
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