Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-02-26T23:17:14+00:00

    Just to confirm, is everything working as it should?

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  2. Anonymous
    2024-02-26T20:00:59+00:00

    Bought a new cable, which in of itself didn't seem to make any difference, but then resetting the configuration amd hitting the Alt key, did finally show the missing buttons. Thanks.

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  3. Anonymous
    2024-02-22T23:03:48+00:00

    I have an Epson 4490 scanner that wouldn't communicate with the PC and the scanner software was missing buttons and no scan preview. I changed out the original USB cable with a new updated cable. Solved the communication issue. Opening the software and hitting the Alt key will make the missing buttons appear.  Go to Configuration > Other > Reset will fix the missing preview window. Hope this helps.

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  4. Anonymous
    2024-01-29T20:43:36+00:00

    I wonder if changing from the Scanner's original Printer cable (USB-2.0 B) to a USB-C cable connector would help? Every time I use my scanner I need to use a USB-A to USB-C connector adaptor.

    Probably worth trying?

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  5. Anonymous
    2024-01-29T19:04:36+00:00

    I fixed the problem. I have the Epson ES-400 scanner. It worked fine on Windows 10 but stopped working when I updated my computer and went to Windows 11. Calling Epson was no help. I found that be changing the data cable to the newer faster USB 3.0A to USB 3B cable made the Scanner work just fine. The USB 3.0 B connector looks different but fits fine. I understand there are 9 wires instead of 4 wires in the cable. Windows 11 was not the issue. It was an easy fix, but nobody recommended it.

    Irwin

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