Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-02-15T04:14:37+00:00

    I finally went to the Epson website and found a V600 scanner driver specifically listed for Windows 11. After installing this the scanner immediately worked properly - so far, so good.

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  2. Anonymous
    2022-02-14T17:29:48+00:00

    I read and followed the following steps below (I have win 11). Even though my settings were essentially the same, I just deleted and reentered them. So far, and I've exercised the scanner many times, it is now working as it did in the past---on a different computer with win 10--now using win 11

    I have the same problem with my V850 Pro. Works a day or two in a row and then when I open it says can't communicate with the scanner. Very annoying! Then I have to download/install the same driver every time I want to use the scanner

    Follow these steps:

    1. Right-click on the Epson Scan icon on the desktop, then click Properties.

    2)  Go to Compatibility tab. If the check box next to Run this program in compatibility mode for, uncheck it. Then click the OK button. 

    1. On your keyboard, press Windows logo key  and R key at the same time to invoke the Run box.
    2. Type services.msc and click the OK button to open the Services window: 

    1. Right click Windows Image Acquisition (WIA),****then click Properties.

    1. Make sure Startup type is set to Automatic and the Service status to Running, the click Apply > OK.

    1. Check to see if you scanner works

    Update Scanner Drivers

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  3. Anonymous
    2022-02-14T16:57:08+00:00

    I have the same problem with my V850 Pro. Works a day or two in a row and then when I open it says can't communicate with the scanner. Very annoying! Then I have to download/install the same driver every time I want to use the scanner

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  4. Anonymous
    2022-02-13T15:14:49+00:00

    Same problem--have to download/install the same driver every time I want to use the scanner.

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  5. Anonymous
    2022-02-07T21:29:39+00:00

    thank you

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