Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-03-06T14:43:35+00:00

    Ashish,

    Thank you, I didn't remove the old driver, maybe that will work. Currently, I have to download the "fix" every time I use my scanner. I also need the photo spot remover and red-eye corrector they removed with Windows 11, this is a great lesson for me, wait before I install upgrades :)

    Kim

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  2. Anonymous
    2022-03-06T13:37:58+00:00

    Thanks everyone for your continuing contributions to this thread. I have had the current driver v3.9.3.1 for my v600 since it was released 11/1/2021. The v600 is still on the market. It was a great scanner for me before Windows 11. I've attempted everything posted here. I've spent hours on the phone with MS support. One tech tried several methods, and finally had me go to the command line and input several commands to no avail. He did find one set of commands that he walked me through that he said would fix the problem permanently. After restarting, the scanner worked fine. For a day. I am in the middle of scanning a large collection of family photos. I've been spending way too much time getting the scanner up and running. My laptop came with Windows 11 and it's past the time I can rollback. I am considering wiping the drive and performing a clean install of 10. I will also try the steps outlined by Ashish above.

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  3. Anonymous
    2022-03-06T11:42:45+00:00

    I'm so sorry to hear that. However, I'm sure many people who own your model will have the same problem, and Epson will release a fix sooner or later. I hope it's sooner!

    BTW, in my case I uninstalled the old driver, restarted the computer, downloaded and installed the new one with the scanner on all the time. I didn't try running the scanner at this time. Then I restarted the computer and the scanner, and it worked.

    Regards

    Ashish Mittra

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  4. Anonymous
    2022-03-06T11:41:50+00:00

    One think worked for me. When I got the “ Can’t connect” message, Instead of reinstalling the “install file”, I restarted the computer instead. Guess what……All went well. Give this a try next time and see if it works for you.

    Murray Dubin

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  5. Anonymous
    2022-03-06T10:57:31+00:00

    This works with my Epson Perfection V30, thank you very much. I note that someone mentioned that they couldn't see the Preview and Scan buttons but they are there even if not visible. You just have to click in the space where they used to be and they appear!

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