Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

161 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-03-22T11:21:15+00:00

    I struggled for a long time trying to get my Epson XP-810 to scan using the Epson Scan app. It just doesn't work.

    THE SIMPLEST SOLUTION ... use the Windows Scan app that comes with Windows 11. Just click the Windows Icon and search for "scan." It worked first time/every time.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-03-13T15:06:29+00:00

    Por quê está recomendando um software pago? 30 dólares. Já compramos uma multifunção para usar o scanner. Essa merda de w11 está estragando tudo.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-03-11T01:54:54+00:00

    Sorry to hear that. I've been out of town for the past three days and will require a few more days to get back. Will see what I can do then.

    Best regards,

    Ashish

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-03-10T23:29:56+00:00

    When I have a problem I will usually try at least two things

    1--Start off as if this is the first time time installing it by just going over every entry, delete what's there and then reenter the required information.--THEN

    1-Shut the computer down, not a reboot but a complete fresh rerestart from off to on.

    or

    2--Uninstall the unit--complete-- as if it never existed. the reinstall from scratch

    Often I'll Google the problem knowing that you can't be the one one who experienced it, Many times there are numerous or similar examples of what you are experiencing. Quite often I find enough information to help with a good result.

    M, Dubin

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-03-09T21:26:22+00:00

    I did this and it worked yesterday and today it does not. The V550 appeared in the system listing. Have installed the driver again today. The system knows it is there and indicates it is idle.

    I uninstalled the the V550 scanner and reinstalled V550_EScam_3923_AM.exe. That is what was present yesterday.

    Still get cannot communicate message

    Was this answer helpful?

    0 comments