Scanner won't run on Windows 11

It did it on its own (either that or my computer!)

Thank you for letting us know. I will update Win11 today and see how it goes. I appreciate all of the people who have replied and offered solutions since my original post. There are a lot of smart people in this community. Getting relatively new scanners to work correctly should not be so hard. I will remain on Win10 on my other computers as long as I can.

It did it on its own (either that or my computer!)

Thanks for the feedback.

Tomorrow is June 1. Let’s see what happens..

My questions:

Will Win11 fix do it all on its own or will we need to also download a new driver?

Will we have to wait for a win11 update?

Anyone??

As of 1 June 2022 Windows 11 appears to have just fixed the issue of the driver not working unless the scanner was loaded before practically anything else. I still have to press Alt to get some icons to appear on the scanner menu, but that is not a big deal.

Here is what worked for me.

Step 1. Uninstall all Epson software by using the Control Panel Programs and Features uninstall process.

Step 2. Download ALL Epson files related to my scanner from the official Epson Perfection support page. Here is the link.

https://epson.com/Support/Scanners/Perfection-Series/sh/s210

I selected my scanner model from the list, which took me to the scanner’s support page.

From the dropdown list I selected Windows 11 as my operating system – even though the web form “detected” Windows 10 64 bit. Make sure to hit the “GO” button to reveal the list of downloadable files.

Step 3. There were seven files displayed under the “Utilities” section. I downloaded all of them into a file folder on my hard drive – noting the date of each file.

Step 4. Rename to add numbers to all files according to their associated date, starting with the oldest first. My renamed files looked like this:

1_epson16827.exe – Epson Copy Utility v4.1.1+

2_EPS_1.00.10.exe – Easy Photo Scan v1.00.10+

3_V550_EScan_3923_AM.exe – Scanner Driver and EPSON Scan Utility v3.9.2.3+

4_ESCU_1.0.0.0.exe – Common Updater for Epson Scan v1.0.0.0+

5_EEM_31153.exe – Epson Event Manager v3.11.53+

6_ESCU_W11.exe – Epson Scan Common Updater v1.0.0+

7_ESU_4.6.3.exe – Epson Software Updater v4.6.3

Step 5. Install all seven files sequentially, starting with 1_epson16827.exe and working methodically up to 7_ESU_4.6.3.exe

Step 6. Turn on scanner. Reboot.

Everyday operation (after performing this reinstall)

Step 1. Turn on scanner and then boot. Make sure scanner is powered on before boot.

If Windows is running but the scanner was not turned on before boot -- and if the scanner is not responsive do the following:

Step 1. Turn on scanner.

Step 2. In Windows 11, run services.msc. Find the “Windows Image Acquisition” service. Restart that service. Agree to restart Epson scanning service.

Step 3. Run Epson Scan. This should initialize all necessary electronic connections. Might need to run once, close, and run a second time.

Anyways, this is what is working for me… today. I hope it works for me tomorrow as well.