Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-02-04T14:50:05+00:00

    I can't get my Epson ES-400 document scanner to work either. Microsoft blames Epson and Epson blames Microsoft. If I had known this was such a problem that neither professional places could fix, I wouldn't have upgraded to Windows 11 at all. Both places say it would work, both lied and neither are concerned enough to fix it. Both places say they listen to their consumers and give support to fix issues, but neither can fix something that was working. I created an old computer and put my old Windows 10 on it just to use my document scanner. Every time that I see any posts about Epson and Windows together I will post this information.
    Oh yeah, before I get a post back about any of the following, no need.

     Updating or downloading drivers from Epson, done that. 
    
     Shell Hardware setting to Automatic, done that.    
     Windows Image Acquisition to automatic, done that.  
     Run troubleshooter, done that.
    
     Reboot, done that.
    

    I have already done all of these, multiple times.

    It shows up in device manager as working fine, it shows up in the list for the scanners available with the Windows Scan app, but will not work. It detects it when I unplug it from a usb drive and put it on a usb drive. Very frustrating.

    Thank you.

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  2. Anonymous
    2023-01-28T11:31:48+00:00

    Thnks for your help Raju.

    It worked perfectly!!!

    Have a nice day!

    Cristian

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  3. Anonymous
    2023-01-16T17:53:13+00:00

    As I commented in a recent Reply--Don't remember exactly what I did but my V600 scanner is working OK with win11. That is, nothing more than turning it on is required. However, Epson hasn't done much for it's reputation by not providing an update to take care of all the various complaints relative to the scanner marriage with win11. Why buy a product that might become useless or obsolete with the next upgrade of windows

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  4. Anonymous
    2023-01-13T14:03:17+00:00

    Same here, no Win 11 drivers for my 4990 pro. The "ALT" key will bring up the scan buttons, and it still scans same as always.

    Epson says on their website that there will not be a Win 11 driver for my scanner, and I suspect this is the case for everyone else here.

    So, the options are either put up with the minor annoyance of having to press the "ALT" key, or purchase their latest expensive scanner that will do exactly what my current scanner does.

    Vote with your pocket book - when you do need or want a new scanner, buy it from another vendor, and send Epson an email or make a phone call and tell them what you bought, and why you didn't buy it from Epson.

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  5. Anonymous
    2023-01-13T11:34:05+00:00

    Epson V500 is such a good scanner. Works with Win 10 like a charm, would be just so stupid and environmentally hostile to throw it away just because the producer tries to sell some new scanners by not updating the drivers for older hardware that works just fine. It is not ethical.

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