Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-02-05T11:17:46+00:00

    I have tried this to no avail, I forgot to list it above though. Although I did go back and do so again just to be sure.

    I do appreciate you trying to help and taking the time to reply to me.

    Thank you,

    Mark

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  2. Anonymous
    2023-02-05T11:16:07+00:00

    No, it didn't. I still get the same errors depending on if I am using the Microsoft Scan app or the Epson software. Still shows the scanner working but will not connect. I just tried it again and got the same errors. I appreciate you replying though.

    Thank you,

    Mark

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  3. Anonymous
    2023-02-04T16:27:45+00:00

    A recent Windows 11 update completely fixed the Epson scanner problems that appeared with an update many months ago. Thank you Microsoft for finally fixing this!

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  4. Anonymous
    2023-02-04T16:13:57+00:00

    You got a reply from jwbassgarl. I believe I went through all those steps and it might have been the procedure that ended up working for me. It's been so long I really don't recall how I finally got mine ( V600 Photo)working normally. Then again, could be that what works for one model scanner won't work for another

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  5. Anonymous
    2023-02-04T15:05:28+00:00

    Try this, from one of my previous posts, it worked for me.

    The following is a fix for Epson Scan software not being recognized in Windows 11. This is working for me.

    Below steps derived from “The Geek Page”, dated January 28, 2022 By Saurav Dey.

    Step#1: In the search box, type Run and select it from the search results.

    Step#2: In the Run dialog box, type services.msc and click OK.

    Step#3: The Services window will open. Scroll down and locate Windows Image Acquisition or WIA.

    Step#4: Make a right-click on the WIA and select Properties from the drop menu.

    Step#5: In the WIA panel, click on the Log On tab.

    Step#6: Under the Log On tab, select the Local System Account option. Check the box beside Allow Service to Interact with Desktop and clickApply to proceed.

    Step#7, restart the Service then restart the computer. Epson Scan should now work.

    Additional note: When Epson Scan starts if the “Preview” & “Scan” buttons are not visible then click once anywhere in the left hand panel & then press the keyboard “Alt” key. The buttons should now appear. (this part is from Epson support).

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