Scanner won't run on Windows 11

When I first posted the Epson Scanner problem not working with Windows 11 in 2021, my V500, V600, and V700 scanners would not work normally without unplugging and plugging in the USB connectors into different ports. Reloading the Epson Scan program many times did not help. What finally fixed the problem was a Microsoft update to the Windows 11 that I am guessing was released a little over a year ago. This fixed all Epson scanner problems once and for all. I also use two Epson scanners on Windows 10 equipment and have no problems there.

Here is the simple solution that worked for me. I had an Epson ES-400 scanner that worked with windows 10. When I switched to windows 11 the driver would not install properly. I got no help by calling Epson. The solution for me was to replace the USB cable that came with the scanner. The original cable was a USB type A to USB type B cable. I replaced ii with a USB A to USB 3.0 Type-B cable and it worked. All the new Epson ES-400 scanners come with the newer higher speed cables. Amazon sells the 6-foot cable for about $6.00. The connector that USB connector that goes into the scanner is a different shape, but it fits fine. My scanner works fine now. I haven't seen this solution anywhere on the internet and never got it from Epson. I do plan to let Epson know so they can help other people. Hope this works for you.

Irwin

I have experienced the same thing with an HP5590 scanner on Win 11. I reverted to using a Win 10 instead, (on a different machine) and all was OK until I installed the latest Win 10 upgrade, 22H2, when the scanner was also unrecognised. I uninstalled 22H2, and the scanner was recognized.

Please, Microsoft, sort this out. This is not good.

As I commented in a recent Reply--Don't remember exactly what I did but my V600 scanner is working OK with win11. That is, nothing more than turning it on is required. However, Epson hasn't done much for it's reputation by not providing an update to take care of all the various complaints relative to the scanner marriage with win11. Why buy a product that might become useless or obsolete with the next upgrade of windows

Same here, no Win 11 drivers for my 4990 pro. The "ALT" key will bring up the scan buttons, and it still scans same as always.

Epson says on their website that there will not be a Win 11 driver for my scanner, and I suspect this is the case for everyone else here.

So, the options are either put up with the minor annoyance of having to press the "ALT" key, or purchase their latest expensive scanner that will do exactly what my current scanner does.

Vote with your pocket book - when you do need or want a new scanner, buy it from another vendor, and send Epson an email or make a phone call and tell them what you bought, and why you didn't buy it from Epson.