Scanner won't run on Windows 11

Anonymous
2021-12-03T18:31:28+00:00

I have an Epson Perfection V600 Photo scanner that I can't get to run on Windows 11. I did an install with the disk that came with the scanner, then downloaded the latest driver update from Epson, but when I try to run it, I get a message saying "Can't communicate with scanner." Any help would be greatly appreciated, as I really need to use this scanner.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-05T00:43:38+00:00

    I have an Epson ES-400 USB scanner as well. It worked wonderfully on my old Windows 10 PC. I bought a new mini-PC that had Windows 11 Pro 2022H2 pre-installed. I installed the Windows 11 (and Windows 10) drivers for the ES-400 from the Epson site. When I plug the scanner in, the computer detects it, it shows up in the Device Manager, SmartScan sees it, Scan 2 sees it, etc. However, the Epson software could not communicate with it. I think the error code E1460-B305 was associated with some of the messages (I got a couple of different messages depending on what I tried). I tried all the things you mentioned plus changing to running with Admin privileges, compatibility model, etc. but nothing worked. I tried changing USB ports (I have one USB 2 and two USB 3 ports), but it made no difference. Like you, I was about to give up and resign to running the scanner with the old Windows 10 PC. As a last-ditch attempt, I decided to buy a small USB hub, figuring I needed one anyway for a wireless keyboard/mouse receiver and a video camera. I bought an "Anker 4-Port USB 3.0 Hub, Ultra-Slim Data USB Hub with 2 ft Extended Cable [Charging Not Supported]" from Amazon (ASIN B07L32B9C2) for $10. I plugged the hub into my USB 2 port and Windows installed a new driver -- the "Generic USB Hub".

    When I plugged my Epson ES-400 into the hub, it worked!

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  2. Anonymous
    2023-06-08T19:12:00+00:00

    Thank you - I have had to replace the printer.

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  4. Anonymous
    2023-04-10T16:21:08+00:00

    That worked for me 4/10/23

    Bob. L.

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  5. Anonymous
    2023-02-26T18:13:50+00:00

    I am working with a V550 Photo and followed your instructions. The scanner now communicates with the PC but it comes up with a fully automatic icon that saves the scan to my photo file without any directions.. Scanner is "working" but can't be controlled. Any suggestions.

    Doug Gendron

    KIttery, ME

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