-Hi, my name is Claudeir, I'm happy to help you!
I understand you've already tested a few things, but let's do a few steps in this order, test if it resolved after each one:
-Right click on start, run PowerShell(admin) or Command Prompt(admin)
Copy and paste the following command:
DISM.exe /Online /Cleanup-image /Restorehealth
and press Enter.(Note: This step may take a few minutes to start and up to 30 minutes to complete).
After you see a message saying "The operation completed successfully", copy and paste this command:
sfc /scannow
and press Enter.
Wait for a message that says "Verification 100% complete".
So add this command:
chkdsk /f /r /b
Confirm with "Y" and restart the computer for this last step.
-Let Windows reinstall Mouse driver:
Windows+X> Device Manager> Mouse> Right click on the driver> Uninstall> restart the PC by doing a clean boot:
-Clean startup:
Clean boot is for you to determine if a background program is interfering with your system or to optimize your system load.
For clean boot follow the steps below:
On the Desktop, press the Windows + R keys simultaneously to open Run;
In the Run Menu type msconfig command and click OK to open System Configuration;
On the Services tab, check Hide All Microsoft Services and Click Disable All;
Click Apply and OK;
Restart the computer.
NOTE:This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.
-Go to the motherboard manufacturer's website to keep the BIOS up to date.
-Test in safe mode:
https://support.microsoft.com/en-us/windows/sta...
-Uninstall any third-party anti-malware, many antiviruses have their own removal tool. Visit the Installed Software website for more information. Your system will not be unprotected as Windows has its own security system that automatically enables as soon as you restart your computer.
leave just Windows Defender, then Windows+i, update and security, Windows security, open Windows security, virus and threat protection, scan options, tick and run a full scan, then tick and run an offline scan.
-New Administrator User Account:
Your user profile is a set of settings that make your computer look and work the way you want it to. It contains your desktop background settings, screen savers, pointer preferences, sound settings, and other features. Due to this variety of personal settings and changes caused by other programs can cause corruption of your user profile and malfunction in the use of the system, hence the need for a new profile:
https://support.microsoft.com/en-us/windows/cre...
If it solves the problem, you can transfer the data to the new user:
In the admin user you created, press the Windows+R keys, type: %systemdrive%\users (in English and without spaces)
and click Ok. Check your previous user's folder and click the left mouse button, it may take a while to process the data, in a few minutes access to your files will be released, select the folders you want to move to copy them press (CTRL+C), to cut them press (CTRL+X) and to paste press (CTRL+V) in your new user.
After migrating your data, delete your previous user: Press the Windows+R keys, type netplwiz and click OK. Select your previous user and click Remove.
-If nothing solves the problem, it will be necessary a recovery keeping your files because it was not possible to repair the corrupted system files.
Windows+i> Update and security> recovery> start now. You can keep your files.
-Feel free to leave your opinion, marking as answered if the answer helped, or leaving more details so that we can continue the service, this is very important to us.
Graciously,
Claudeir