Random keys act like they're stuck even though they're physically not

Anonymous
2022-04-06T05:02:14+00:00

I just bought a brand-new laptop a couple of weeks ago with Windows 11 on it but from day 1 I've been having issues with the keyboard. For example, if I hold down the down arrow button or W key too long sometimes, the window start button activates. If I'm casually typing or scrolling on the web, sometimes either shift, ctrl, windows, or fn key (I haven't been able to verify which ones specifically are the issue but it looks like it's different ones at different times) acts like it's stuck so if I click on something, the computer thinks I'm holding down the shift, windows, etc. key + whatever key I pressed. Sometimes I can't even type anything because of this.

If I lock myself out of my account and then log myself back in, it goes away temporarily so the problem only happens when I'm logged in because the keyboard never does this on the sign in screen. Even if I use an external keyboard or even the on-screen one, it still does the exact same thing so it seems to me it's a software issue and not a hardware one. I've tried updating the keyboard drivers and mouse drivers and uninstalling and reinstalling them. I turned off sticky keys and all that but still nothing. The keyboard troubleshooter has found no issue either. Would appreciate any help with this.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-06-22T18:39:36+00:00

    I was able to resolve this issue by moving to the insider program and updating. I got the idea from a reddit thread where the user did the same thing. Hopefully, MS will fix the underlying issue and I can go back to regular software.

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  2. Anonymous
    2022-07-06T14:51:55+00:00

    I was able to resolve this issue by moving to the insider program and updating. I got the idea from a reddit thread where the user did the same thing. Hopefully, MS will fix the underlying issue and I can go back to regular software.

    Hey would you possibly have a link to that thread? Or how to get the insider program?

    Thank you for your time!

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  3. Anonymous
    2022-07-06T14:53:04+00:00

    Same here with several colleagues:

    • Surface Pro 8
    • Surface Book 3
    • Surface Laptop 4

    All Windows 11 Pppppppppppppppppo

    The P key got stuck while typing this.

    All the same issues with a random key which randomly gets stuck. The amount of letters stuck looks as if it's alway the same amount.

    (iiiiiiiiiiiiiiiiit happens with multiple external keyboard, mostly attached to surface docks)

    I'm having it with an HP laptop using the usb-c docking station.

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  4. Anonymous
    2022-07-21T08:37:41+00:00

    Reading through this thread, it seems the common denominatorrrrrrrrrrrrrrrrrr is using the keyboarddddddddddddddddddd through a USB hub. I'm going to start plugging my keyboard directly into the laptop instead of using the hub. Will report back if it works.

    I agree on Microsoft support staaaaaaaaaaaaaaaaaaaaaaff being useless! So much time wasted doing clean installs due to bad advice!

    I use Linux on my private PC. Highly recommend. :)

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    10+ people found this answer helpful.
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  5. Anonymous
    2022-07-21T12:45:38+00:00

    Hi, i am having the same keyboard and same problem since win11 update, did you find any solution to it? It Would be really helpful...

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