Random keys act like they're stuck even though they're physically not

Anonymous
2022-04-06T05:02:14+00:00

I just bought a brand-new laptop a couple of weeks ago with Windows 11 on it but from day 1 I've been having issues with the keyboard. For example, if I hold down the down arrow button or W key too long sometimes, the window start button activates. If I'm casually typing or scrolling on the web, sometimes either shift, ctrl, windows, or fn key (I haven't been able to verify which ones specifically are the issue but it looks like it's different ones at different times) acts like it's stuck so if I click on something, the computer thinks I'm holding down the shift, windows, etc. key + whatever key I pressed. Sometimes I can't even type anything because of this.

If I lock myself out of my account and then log myself back in, it goes away temporarily so the problem only happens when I'm logged in because the keyboard never does this on the sign in screen. Even if I use an external keyboard or even the on-screen one, it still does the exact same thing so it seems to me it's a software issue and not a hardware one. I've tried updating the keyboard drivers and mouse drivers and uninstalling and reinstalling them. I turned off sticky keys and all that but still nothing. The keyboard troubleshooter has found no issue either. Would appreciate any help with this.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-04-11T01:49:50+00:00

    Yes, that didn't work either. Still having the issue.

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  2. Anonymous
    2022-04-06T06:07:21+00:00

    Good Day ChantelHmmm,

    I appreciate your time getting back to this thread, if issue persists, you can perform repair install , download and run the ISO file and choose to keep your files and apps.

    Go to this link and download the Media Creation Tool.

    https://www.microsoft.com/en-us/software-downlo...

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  3. Anonymous
    2022-04-06T06:00:21+00:00

    Yes, none of those worked. The keys are still "stuck" even when using a virtual keyboard or external keyboard. Keyboard troubleshooter is still saying there's no issue.

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  4. Anonymous
    2022-04-06T05:40:47+00:00

    Good Day ChantelHmmm,

    My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Settings

    -Click System

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Keyboard and run the troubleshooter.

    -Go to Device Manager

    -Expand the Keyboard

    -Look for Keyboard driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart and check.

    If issue persists, check for updates and install any updates available.

    -Go to Settings

    -Click System

    -Check for Updates and install any updates available.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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    9 people found this answer helpful.
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