Random keys act like they're stuck even though they're physically not

Anonymous
2022-04-06T05:02:14+00:00

I just bought a brand-new laptop a couple of weeks ago with Windows 11 on it but from day 1 I've been having issues with the keyboard. For example, if I hold down the down arrow button or W key too long sometimes, the window start button activates. If I'm casually typing or scrolling on the web, sometimes either shift, ctrl, windows, or fn key (I haven't been able to verify which ones specifically are the issue but it looks like it's different ones at different times) acts like it's stuck so if I click on something, the computer thinks I'm holding down the shift, windows, etc. key + whatever key I pressed. Sometimes I can't even type anything because of this.

If I lock myself out of my account and then log myself back in, it goes away temporarily so the problem only happens when I'm logged in because the keyboard never does this on the sign in screen. Even if I use an external keyboard or even the on-screen one, it still does the exact same thing so it seems to me it's a software issue and not a hardware one. I've tried updating the keyboard drivers and mouse drivers and uninstalling and reinstalling them. I turned off sticky keys and all that but still nothing. The keyboard troubleshooter has found no issue either. Would appreciate any help with this.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-06-08T13:48:32+00:00

    I have Razer Huntsman Elite keyboard - it worked perfectly in Win 10 Pro and I just switched to Win 11 Pro surface pro 8 tablet with surface dock 2 and Alogic USB hub with 10 ports- same exact problems as everyone is doing deeeeeeeeeeeeeeeeeeebing (example of the stuck keys). THANKS for selling another lemon OS Microsoft, your improving on getting more lemony. Spending another 150 bucks to buy Surface Sculpt Ergonomic keybaord to hopefully have something compatible with the hardware. Im not holding my breath.

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  2. Anonymous
    2022-05-04T19:37:40+00:00

    Hi Chantel, I have the exact same problem as you described. No longer than a week ago I bought an MSI gaming laptop and either the windows or ctrl key gets virtually stuck at random occurrences. I find it usually happens after unlocking Windows 11. I tried fiddling around with sticky keys however that didn't do anything. I turned on the on-screen keyboard which shows that there are no keys pressed, although my machine is working with the Windows key pressed down. I am starting to think this is a software bug if we are both experiencing this.

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  3. Sumit 44,316 Reputation points Volunteer Moderator
    2022-04-11T02:54:38+00:00

    You cannot disable the Laptop keyboard attached to the motherboard. Even if you use some workaround, it would enable the next second in Windows 10/11. Hence it might seem to you that it happens with an external keyboard too.

    Irrespective of that, the warranty includes Windows support too. Whilst waiting for a solution here, open a case with OEM too for any tips.

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  4. Anonymous
    2022-04-11T02:30:08+00:00

    It's not the keyboard because it does it with external keyboards and even the virtual keyboard even if I disable the physical one.

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  5. Sumit 44,316 Reputation points Volunteer Moderator
    2022-04-11T02:12:33+00:00

    I believe your laptop keyboard is defective. You may want to contact the manufacturer as during the warranty, they are fully responsible for the functioning of the device. Ask for a repair or replacement.

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