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I just bought a brand-new laptop a couple of weeks ago with Windows 11 on it but from day 1 I've been having issues with the keyboard. For example, if I hold down the down arrow button or W key too long sometimes, the window start button activates. If I'm casually typing or scrolling on the web, sometimes either shift, ctrl, windows, or fn key (I haven't been able to verify which ones specifically are the issue but it looks like it's different ones at different times) acts like it's stuck so if I click on something, the computer thinks I'm holding down the shift, windows, etc. key + whatever key I pressed. Sometimes I can't even type anything because of this.
If I lock myself out of my account and then log myself back in, it goes away temporarily so the problem only happens when I'm logged in because the keyboard never does this on the sign in screen. Even if I use an external keyboard or even the on-screen one, it still does the exact same thing so it seems to me it's a software issue and not a hardware one. I've tried updating the keyboard drivers and mouse drivers and uninstalling and reinstalling them. I turned off sticky keys and all that but still nothing. The keyboard troubleshooter has found no issue either. Would appreciate any help with this.
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I've just this morning bought a brand new MSI laptop, and during windows setup/update, I have random stuck z, x & c keys. I'm glad I googled this as I was about to take it back to the shop and put a rocket up someone.
So who at Microsoft is on board with this issue, and not saying it's always the hardware? Or is there an issue with brand new MSI laptops?
Not sure if this will help anyone, but, if you can get to 'Device Manager' and then uninstall ALL of the keyboards under the 'Keyboards' section and then just scan for changes, it should fix the issue without having to reboot.
No clue what's causing it, but it's absolutely OS related as it happens with every type of keyboard I have, using multiple different cables plugged into multiple different USB ports.
Hope it gets fixed :/
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Hi, I am facing similar issue in 2022 in my windows 10 laptop. Did microsoft ever provide an official fix? Or any other solution to fix this bug?
Having the same issue here:
While a reboot fixes this, I am finding myself having to restart my machine at least twice a day during the workday. This is SUPER annoying when you are in a middle of a workflow with multiple applications and tabs potentially open. It is difficult to shut things down properly/save work etc because any context box (for example when trying to save a file so you don't lose your work) the filenames are 000000000000000000000000 and you can't save properly, etc. VERY FRUSTRATING.
