Random keys act like they're stuck even though they're physically not

Anonymous
2022-04-06T05:02:14+00:00

I just bought a brand-new laptop a couple of weeks ago with Windows 11 on it but from day 1 I've been having issues with the keyboard. For example, if I hold down the down arrow button or W key too long sometimes, the window start button activates. If I'm casually typing or scrolling on the web, sometimes either shift, ctrl, windows, or fn key (I haven't been able to verify which ones specifically are the issue but it looks like it's different ones at different times) acts like it's stuck so if I click on something, the computer thinks I'm holding down the shift, windows, etc. key + whatever key I pressed. Sometimes I can't even type anything because of this.

If I lock myself out of my account and then log myself back in, it goes away temporarily so the problem only happens when I'm logged in because the keyboard never does this on the sign in screen. Even if I use an external keyboard or even the on-screen one, it still does the exact same thing so it seems to me it's a software issue and not a hardware one. I've tried updating the keyboard drivers and mouse drivers and uninstalling and reinstalling them. I turned off sticky keys and all that but still nothing. The keyboard troubleshooter has found no issue either. Would appreciate any help with this.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-04-06T05:40:47+00:00

    Good Day ChantelHmmm,

    My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Settings

    -Click System

    -Click Troubleshooter then Additional troubleshooter.

    -Look for Keyboard and run the troubleshooter.

    -Go to Device Manager

    -Expand the Keyboard

    -Look for Keyboard driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart and check.

    If issue persists, check for updates and install any updates available.

    -Go to Settings

    -Click System

    -Check for Updates and install any updates available.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  2. Anonymous
    2022-08-18T15:03:37+00:00

    Having the same issue here:

    • Windows 11
    • Surface Pro 7
    • In my case it is the zero key... ALWAYS
    • I am using the Surface keyboard directly attached to my Surface - NO HUB
    • I can use my laptop fine for HOURS and then it just randomly starts typing repetitive zeros. There is nothing I can do to stop it, other than a reboot, which does alleviate the problem... at least for a litle while
    • This was NOT happening prior to updating to Windows 11
    • I have checked for updates and gotten the latest - problem still occurring
    • I have checked and double checked that my zero key is not actually stuck

    While a reboot fixes this, I am finding myself having to restart my machine at least twice a day during the workday. This is SUPER annoying when you are in a middle of a workflow with multiple applications and tabs potentially open. It is difficult to shut things down properly/save work etc because any context box (for example when trying to save a file so you don't lose your work) the filenames are 000000000000000000000000 and you can't save properly, etc. VERY FRUSTRATING.

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  3. Anonymous
    2022-06-13T17:12:39+00:00

    I'm in the exact same boat:

    Old logitech keyboard that's been flawless for years

    New surface Laptop studio and dock 2

    Weird keyboard repeating.

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  4. Anonymous
    2022-07-22T09:11:32+00:00

    In my case, disconnecting the keyboard from the USB hub and plugging it directly into the laptop did solve my issue.

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  5. Anonymous
    2022-06-20T11:24:57+00:00

    Same here with several colleagues:

    • Surface Pro 8
    • Surface Book 3
    • Surface Laptop 4

    All Windows 11 Pppppppppppppppppo

    The P key got stuck while typing this.

    All the same issues with a random key which randomly gets stuck. The amount of letters stuck looks as if it's alway the same amount.

    (iiiiiiiiiiiiiiiiit happens with multiple external keyboard, mostly attached to surface docks)

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