Microsoft Account Hacked and Email has been changed to ru*****@rambler.ru

i've been there, i gave every info necessary but they are not able to change some account account info, and i can't recover it due to stupid policy, at this point im just mad damnn

This was what their email said, i just want my account back Microsoft, is it too much to ask?

"A segurança da conta é uma prioridade máxima na Microsoft e temos uma equipe dedicada a investigar e validar atividades fraudulentas. A conta e a atividade de cobrança associadas à sua conta da Microsoft foram cuidadosamente analisadas por nossa equipe de fraude, e posso confirmar que houve acesso não autorizado à sua conta. Infelizmente, durante o processo de investigação, descobrimos que suas informações de segurança foram alteradas. Infelizmente, quando os recursos de segurança são atualizados em uma conta, não podemos ajudar com a recuperação de uma conta, pois esses tipos de atualizações e/ou remoção estão completamente fora de controle do atendimento ao cliente. Não podemos fazer alterações nas informações de segurança da conta devido aos protocolos de segurança configurados e à aceitação do Contrato de Serviços Microsoft quando a conta foi criada."

Hey,

i had the same problem and it was hard to find any place to get in contact with microsoft over phone or live chat, but i finally found the right place and im almost finished recovering my account, just have to wait 24 to 72 hours for a higher tier of help at microsoft to look into my case and get everything back.

so here the link to chat live with a bot that will help you!

https://widget.rave.office.net/NoMsaChat?partner=MSAunauth&noMsaChatId=a3c6d520-9f9e-48d1-921b-c582661fcde9&language=en 

if this link doesnt work try https://support.microsoft.com/en-us/home/contact?linkquery=I%20think%20my%20Microsoft%20account%20has%20been%20hacked

Hope this will help you get your account back!

i got my account hacked the same way lost everything but luckily Microsoft has a account take over program and they walked me their prosses took a bit with the questions no problem though. within 4 days i had my account and everything on it moved. everything was saved. Microsoft thank you and special thanks to.

Valerie V.

Advanced Capabilities Support Advocate

and

Anthony G.

Microsoft Account Support

I've had this account since 2014 and now i have my childhood back. Thank you

I’m sorry to see that you’ve marked my reply as not helpful. Please note we’re just fellow users like yourself & not Microsoft.

I can only point you in the right direction to recover your account &/or to suggest you fill in the account recovery form if the details have been changed. We cannot change these details for you or offer to recover your account for you.

On the assumpition this is an outlook.com mail account see https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245