Music suppressed in Zoom on Windows 11

Anonymous
2022-04-06T18:23:34+00:00

Our church replaced the laptop that is used to host Zoom meetings for our church services. With the new computer, speech comes across fine, but music (organ, singing, etc) is completely suppressed. Group prayers (multiple people speaking at once) are also suppressed. The new computer is an Acer Aspire, with Windows 11. Our old computer ran Windows 10.

When we watch the input bar in the audio settings in Zoom, it drops to nothing when music starts up, which makes me think that the issue is happening before it gets to Zoom

I've read that there is a new feature in Microsoft Teams that suppresses sounds it does not consider to be speech -- I wonder if this is related to our problem somehow?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-04-07T20:27:33+00:00

    Sorry. I'm out of ideias. Let's see if other users can help.

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  2. Anonymous
    2022-04-07T20:39:04+00:00

    Hi, I'm Robinson, and I’m happy to help you today.

    I know how frustrating this may be for you but I'll do my very best to help you.

    This should be caused by the "Suppressing background noise" in the Zoom setting.

    1-In the Zoom desktop client, click your profile picture, then click Settings.

    2-Click the Audio tab.

    3-Under the Suppress background noise section, select the level Low.

    Low: Noise reduction will be minimal. It will block low levels of persistent background noise.

    Note: This setting is best for casually playing music, as it will preserve as much of the original sound as possible.

    You can see more information at this link.

    https://support.zoom.us/hc/en-us/articles/36004...

    For highest fidelity when playing music, consider using the Enable Original Audio setting in your advanced audio settings.

    https://support.zoom.us/hc/en-us/articles/11500...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

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  3. Anonymous
    2022-04-11T17:05:25+00:00

    We tried all of the suggestions for the various Zoom settings, downloaded the latest drivers for the laptop, experimented with audio setting on the laptop, but nothing worked. In the end, we installed Windows 10 on the new machine, and the issues with music and group speech cleared up -- sounds better than ever now.

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  4. Anonymous
    2022-04-17T15:20:06+00:00

    We solved this in Zoom on Windows 11 in Audio, "Advanced settings" by turning off "signal processing by Windows audio device drivers"

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    10+ people found this answer helpful.
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  5. Anonymous
    2022-07-14T12:51:21+00:00

    I’m having the same issues! I figured it was windows 10. Thanks for posting all this info. Glad you (and I) figured it out. Was a very annoying couple of months!

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