Music suppressed in Zoom on Windows 11

Anonymous
2022-04-06T18:23:34+00:00

Our church replaced the laptop that is used to host Zoom meetings for our church services. With the new computer, speech comes across fine, but music (organ, singing, etc) is completely suppressed. Group prayers (multiple people speaking at once) are also suppressed. The new computer is an Acer Aspire, with Windows 11. Our old computer ran Windows 10.

When we watch the input bar in the audio settings in Zoom, it drops to nothing when music starts up, which makes me think that the issue is happening before it gets to Zoom

I've read that there is a new feature in Microsoft Teams that suppresses sounds it does not consider to be speech -- I wonder if this is related to our problem somehow?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-02-26T05:48:03+00:00

    It appears that Dell computers work differently. Try this:

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  2. Anonymous
    2023-04-13T00:41:27+00:00

    @nonfab, I can definitely say, your solution is the real ticket. Windows 11 -- BAD, Intel audio driver -- BAD. Workaround is what we get for poor testing by both Microsoft (HP too as that's how my student lost Original Sound), and disabling Intel Microphone Array. Also had my student walk through the steps to reverse the workaround to reenable the array so everything else worked correctly. ALL of my other students and collaborators still worked because none of us upgraded to BAD Win 11.

    I was finally able to get this working in Windows 11 though, it's still not great. I'm using an LG Gram with Windows 11.

    In my case, I was able to search for Realtek Audio Console (it also appears that it's an app downloadable from the Windows Store, but was already installed on my laptop).

    In the Realtek Audio Console -> Recording Devices -> Microphone Array -> Microphone Effects

    The setting was defaulted to Omni-Directional with the "AI Noise Reduction" setting selected. Unchecking "AI Noise Reduction" immediately allowed instrumental sounds through.

    Going through the rest of the selections, we found the "High Quality Record" setting best, followed by "All Off". Instrumental sounds were better, but then any other non-music sounds were also quite pronounced. Hope that helps

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  3. Anonymous
    2023-04-13T07:26:58+00:00

    Hi everybody.

    Seems we're getting into some real solutions from now on. I have a Dell inspiron with windows 11, in the start I didn't have the sound of my guitar on zoom or bandlab, any kind of sound transmission was impossible.

    I did the same thing as some of you, I disabled noise suppression in Windows, original sound for musicians in zoom and changed browser. Edge worked a lot better tnan google, but it wasn't perfect, (can audio be perfect in zoom??) . After that I went into Maxxpro and did the following:

    Maxxpro is originally with noise suppression, even if you don't see it. you must enable the noise suppression and speakers choice before disabling it...

    Now everything works fine, as good as it can, also on google.

    Instead of working on noise suppression, Windows should have worked on sound improvement...

    Have a nice day.

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  4. Anonymous
    2023-07-01T06:30:57+00:00

    This helped I have an acer with windows 11 as well I went into realtek audio console by looking it up with the windows button went into speakers and found a sub-heading named "Sound effects" and below there was a switch that said "Speakers Noise Cancellation (Voice call)" and turned it off and it stopped filtering out Music

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  5. Anonymous
    2023-07-01T18:02:31+00:00

    Bravo!

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