Music suppressed in Zoom on Windows 11

Anonymous

Our church replaced the laptop that is used to host Zoom meetings for our church services. With the new computer, speech comes across fine, but music (organ, singing, etc) is completely suppressed. Group prayers (multiple people speaking at once) are also suppressed. The new computer is an Acer Aspire, with Windows 11. Our old computer ran Windows 10.

When we watch the input bar in the audio settings in Zoom, it drops to nothing when music starts up, which makes me think that the issue is happening before it gets to Zoom

I've read that there is a new feature in Microsoft Teams that suppresses sounds it does not consider to be speech -- I wonder if this is related to our problem somehow?

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65 answers

Anonymous

2023-02-26T05:44:37+00:00

Tried the "Signal processing by Windows audio device drivers" to "Off" but still had the problem.

Thanks, though - this at least made sense.
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Anonymous

2023-02-26T05:35:24+00:00

I have this problem, but I can't find that setting. There is System > Sound > Advanced > All sound devices > Speakers under which I can set "Audio enhancements" to OFF and "Spatial audio" to OFF, but I still get the problem! I have a new Dell laptop with Windows 11.
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Anonymous

2023-02-21T15:04:06+00:00

Thanks. I'm sticking with Windows 11, hoping for a fix. In the meantime I can use the internal mikes, and the mike connected through an audio interface. Both sound great, with no suppression. Only the Blue Yeti fails to deliver. Very disappointed that Logitech, who owns Blue, chooses to wipe their hands clean of any idea of supporting their Yeti users. It's in their interest to collaborate with Microsoft to address this probem. They don't seem to care about leaving hundreds, of users unable to practice their craft whether instrumentalists, or singers. Their reponse to me was, "Thank you for working with us and for providing all the details we requested. After carefully evaluating your request, we regret to inform you that your product is already outside the warranty period based on the serial number 2023LZ09T308 and receipt purchase date 08/03/2020. Hence, we are unable to proceed with a warranty claim. Since we do not have official repair centers, we could not provide you with an alternative solution at this time." In addition to that they've said, " Lastly, as part of our efforts in sustainability and making a positive impact on our Mother Earth, we’d love to invite you to properly recycle any of your obsolete hardware/tech at a Global Recycling Center near you. We hope that you'll join us in our efforts! Are they nuts?!
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Anonymous

2023-02-19T03:02:32+00:00

Hi. I have the same laptop . same problem. When I installed Installed windows 11 my zoom audio was suppressed. I had someone uninstall windows 11 and put back windows 10. You need to recover your data on a usb stick or disc before hand , and upload it back on windows 10. Problem went away when I did that and my computer runs faster. Windows 11 may not work on some devices for certain apps including zoom.

Hope this helps
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Anonymous

2023-02-16T16:57:27+00:00

Just an FYI: I have a new 2022 LG Gram running Windows 11. In Zoom the internal mike works fine for musical sounds. Also, a mike connected through an audio interface (Focusrite Scartlett 4i4) attached via Thunderbolt works great for my singing lessons.

No matter what I do, the Blue Yeti USB connected mike cuts off any sounds above normal speech level. I've tried all the suggested fixes with no success. Logitech support, that now owns the Blue line of mikes has been no help. Just updated Zoom- no change.
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