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I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.
What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.
Infos about the computer :
Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The "stuck key" fix has not worked for me. I have tried every single option that everyone has posted. This is actually my second Sculpt because the first one did the same thing and they exchanged it thinking it was faulty. Obviously, this is a widespread issue. Any other ideas when pressing all the keys and all the other items didn't work? Thanks.
Did you try cleaning the battery contacts inside the battery compartment? If any of the contacts look tarnished, it will prevent the battery from providing power to the keyboard. That solved the problem for me.
Yes, I did try that. Nothing was tarnished or corroded.
Guys,
Have been seeing replies posted by many over the last few days and believe me, I have tried all these and it does not work. Sometimes it works for a short while and then the problems appear again. This was 2 years ago and I had the problem for more than a year. Finally I bought the logitech MX Keys and MX Master 3 mouse. Yes, it is more expensive but it performs with high reliability and clockwork precision with my Surface Pro 8 & Surface Pro 5. Its been about 1.5 years now and no issues at all! When you call tech support they make it look like your are the only one having the issues but is ckear from the blogs that this is not the case.
Its sad that Microsoft's own keyboard has so much issues with the surface pro and MIcrosoft has not been doing anything to resolve the issues.
Cheers.
Appreciate your input and information on the MX Keys and MX Master 3 mouse.
Same response from Microsoft, you think they'd find a fix by now or just stop selling the model.
