This man is a genius. This worked for me. I just pressed every key from top to bottom right to left until it started working. It has worked ever since!
Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)
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Anonymous
I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.
What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.
Infos about the computer :
Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).
Thanks
Windows for home | Windows 11 | Devices and drivers
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85 answers
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Anonymous
2023-04-03T21:48:58+00:00 -
Anonymous
2023-04-12T00:01:48+00:00 Hi! How do you roll back the keyboard drivers?? Where are instructions for this? I'm on my THIRD keyboard (same problem happens - after 4-6 weeks you have to keep popping the batteries out to make it work!!)
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Anonymous
2023-04-12T01:57:12+00:00 I've tried rolling back the drivers - but didn't work for me... So if someone could tell me which drivers and version that would be great. I know I had this problem like a year or two ago, but clearly forgot how to solve it....
While the cleaning it may work for some - I am positive it's a Windows issue. I have my keyboard on a KVM and when I switch to my Mac (for work), it never disconnects.
I switch back and it stops working within minutes on windows. Switch back to Mac - works for 8 hours.... So something is up with the Windows drivers, setup. (Also tried uninstalling and re-installing the Microsoft Mouse and Keyboard - that also didn't work)
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Anonymous
2023-05-14T11:14:50+00:00 I had a similar intermittent fault, caused by the batteries moving within the compartment, I've now wedged them in with a bit of plastic - so far so good.
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Anonymous
2023-05-16T02:04:27+00:00 That's not my problem - or it wouldn't be an issue only on my Mac, but not on my Windows machine. And I also just swapped out for an identical model keyboard set. Same issue....