Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)

Anonymous
2022-04-14T17:39:50+00:00

I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.

What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.

Infos about the computer :

Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).

Thanks

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-19T18:27:26+00:00

    This was the problem for me! Solved it.

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  2. Anonymous
    2023-09-19T18:50:51+00:00

    So I purchased another keyboard (not microsoft) and of course problem solved.

    interesting enough is the keypad stays connected no issues, so this is isolated to the keyboard.

    anyways, fyi

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  3. Anonymous
    2023-09-20T14:30:59+00:00

    Same thing with mine - keypad and mouse were fine. Keyboard now a paperweight. They're basically just making sure everyone who buys this ends up leaving for another company.

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  4. Anonymous
    2023-09-20T14:42:54+00:00

    I've read either in this thread or another, this keyboard issue has been happening for years. Microsoft peripherals will no longer be my first, second or third choice of purchase for my company.

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  5. Anonymous
    2023-09-26T18:30:39+00:00

    This seems to be a common issue. The reason may be that one of the top row buttons is stuck in a pressed down position (F1-F12, PrintScreen, ScrollLockm, Pause...). Those buttons are poorly designed and it may not even be visible that one of them is stuck, it may be just a bit tilted. If you have this issue, try checking and unstucking.

    Credit here: https://answers.microsoft.com/en-us/windows/forum/all/my-keyboard-stops-working-after-a-few-minutes/18962e1d-8f09-469a-b0f2-cd95ae25e7ba

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    7 people found this answer helpful.
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