Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)

Anonymous
2022-04-14T17:39:50+00:00

I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.

What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.

Infos about the computer :

Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).

Thanks

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-12T22:24:52+00:00

    This should be the first thing you try! Thank you!

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  2. Anonymous
    2023-09-12T22:42:13+00:00

    Hello All,

    I have one user who has gone through 4 of these keyboards, it's been a mix of stuck keys, some keys will not work but all else works and lost of mouse.

    One interesting thing, the office keyboard has 1 sticky key; same model keyboard at home has a mix of issues, requested user bring in the one from home and use in the office. The home keyboard/mouse worked flawlessly in the office, one entire day.

    We suggested to user to find another ergonomic keyboard and we stopped purchasing this keyboard model.

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  3. Anonymous
    2023-09-13T12:02:30+00:00

    Well I will share in a few days the results.

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  4. Anonymous
    2023-09-13T12:02:53+00:00

    Yep, that is what I did - lets see what happens next :-)

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  5. Anonymous
    2023-09-13T12:36:10+00:00

    I'm basically stuck with mine as a paperweight. I got my first replacement from support when it happened within a few months of purchasing. The second one, which was new, did the same exact thing. They wanted an original receipt from that transaction, which they know I don't have because they are the ones who exchanged it through their site to begin with. So now I have two non-working keyboards and am out $70.

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