Halleluiah! I was going crazy and just found a stuck Function key. Thank you!
Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)
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Anonymous
I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.
What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.
Infos about the computer :
Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).
Thanks
Windows for home | Windows 11 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
85 answers
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Anonymous
2023-08-24T03:35:46+00:00 -
Anonymous
2023-08-28T02:40:16+00:00 Unbelievable. The sticky keys suggestion WORKS. I've been driven mad by the same problem and tried the same tactics (batteries, drivers, restarting etc. etc.) and at last just banged the bejeepers out of all the keys. The keyboard works just fine now.
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Anonymous
2023-08-30T13:31:02+00:00 I've had this problem a couple times on different Sculpt keyboards (one I use at work and one I use at home). Both times I ultimately discovered that the problem was caused by a key getting stuck (most recently it was the F8 key). Presumably when the key is pressed repeatedly and no other keys are being pressed to interrupt it, the keyboard decides to disconnect.
Both times when I fiddled with the sticking key a bit and to get it unstuck, the problem of the keyboard disconnecting (despite the number pad working) went away - no more taking the batteries out and putting them back in every time I stopped using the keyboard for a few minutes.
The design of this keyboard seems to have an issue with keys somehow getting caught in the pressed position, but fixing that when it happens generally solves the problem of disconnecting.
It was "PrtScn" for me. Three cheers for @alcjudge!
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Anonymous
2023-09-08T14:16:39+00:00 I am having the same issue, but I am lost because i've tried seeing what keys might be stuck using this tool Keyboard Test Online (keyboard-test.space)
and no keys are being pressed.
My keyboard just disconnects randomly then reconnects all day long.
Tried all drivers, uninstall, etc...all the same thing.
Starting with a Win 11 update some time ago but have no idea which one and how to undo.
Any further advice ?
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Anonymous
2023-09-11T17:55:02+00:00 I CANT BELIEVE THIS WORKED! I have spent hours trying to troubleshoot and nothing happened! I feel so dumb that the ESC key was actually stuck so it was as if I was holding it down! If anyone has this problem, press all of the top row buttons until you find the one that is stuck!