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I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.
What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.
Infos about the computer :
Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).
Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello , sorry about your problems. My name is Marco and I will do my best to help you.
Have you tried to reinstall the drivers?
To do so, follow these steps.
Right-click on the start button and select "Device Manager".
Then under "keybord" right click on the driver and click "uninstall".
Reboot the computer so that Windows reinstalls the default drivers.
You can reinstall the application with the link below. Choose if you have Windows 32 or 64. If it is a recent computer, it is probably 64.
Hi Marco,
Thanks for trying. Did as you adviced. Nothing changed. What I'm confused about is that the mouse still works, the number keypad (seperate) too, just not the keyboard. I changed the batteries first obviously but nope that's not the issue.
What else can I do ?
Okay, check this out.
It is possible that it is the power management of the keyboard and / or bluetooth that goes off after a certain time.
Go to the device manager again and right click on the name of the keyboard driver and select "Properties".
If there is a "power management" tab, uncheck the box "Allow the computer to turn off this device..."
Check also in the bluetooth drivers in the same list of the device manager.
If you see the name of your keyboard, go and deactivate the same box.
I too am having the same problem. My ergonomic sculpt mouse, keyboard and numeric pad will not work with my surface pro 8 running on Windows 11. Have even reset my surace device with a clean install and it still does not work. The keyboard, mouse and numeric pad works perfectly well with my old surface pro 5 and lenovo thinkpad (running windows 10) even now.
Could it be a surface hardware issue. It seems like the problem is only with the devices using dongle as the surface pro 8 works well with non dongle bluetooth devices such as my surface mouse and logitech mx3 keyboard.
Even MS support team are not able to resolve this. Any resolutions from the community?
Ohh ! In Device Manager, the Bluetooth box for "Allow the computer to turn off this device to save power" was on, unchecked it, I'm going to restart the computer to see it if helps !
