Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)

Anonymous
2022-04-14T17:39:50+00:00

I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.

What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.

Infos about the computer :

Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).

Thanks

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

85 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-09-12T14:19:55+00:00

    Wow, so maybe it is MS USB hardware has some issues and they can't figure it out.

    Found a WIRED Urgo keyboard from Perixx - hopefully the germans have MS drivers figured out :-)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-09-12T13:59:46+00:00

    Hello, I see you are going through all the steps I started 3 years ago when I started having problems with my beloved MS ergonomic keyboard. I, like you gave up and bought the best Logitech Bluetooth KB & Mouse available. To my dismay after some time, this keyboard started to do the same thing my MS keyboard was doing. I thought it might be the fact I use a mac with bootcamp to run windows, so I moved on to a corded keyboard and have not had problems since.

    I see comments here show it's not just mac users, so I keep watching the comments here hoping for a solution so I can resume using my favored ergonomic keyboard. Yea but neigh years on no avail.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-09-12T11:34:20+00:00

    Thanks for confirming I am not crazy.

    I have a MS Surface Book high end machine a year old and the problem was not there at first.

    So some update caused this and there appears to be no fix.

    For all those in the future that view, my opinion is run far away from MS Hardware of any time. They just don't care and don't offer any support.

    Sad....

    Off to Logitech to find a new keyboard

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-09-12T01:36:58+00:00

    Let me assure you that the MS ergonomic keyboard has some underlying design issues (could be software related) that causes it it not work well with some laptops. In my case, I had one that worked perfectly well with my Surface Pro 5 but had intermittent issues with my surface pro8. I did all kind of things from unistalling and reinstalling software (including Windows as advised by Microsoft). Nothing woirked. Finally Microsoft volunteered to replace my laptop (not keyboard!) I refused it because they were going to replace a 2 month old brand new laptop woith a refurbished unit which I found to be totally unreasonable.

    My solution - I bought a new MS Keys keyboard from logitech and have been using it interchangeable with my surface pro 5, 8 and IPAD PRO with absolutely no issues. So you guys decide where the problem is.

    Based on input from my other techie freinds, many seem to have an issue with the build quality of the Ergonomic sculpt keyboard. intermittent issues with doingle, keypad etc. Many have gotten warranty replacements in the first year of purchase.

    Microsoft should do something about this like coming up with a brand new design but they are skrting around the issue. Really sad.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-09-11T18:04:39+00:00

    I wish this was my problem...so is this the ONLY solution that fixes this that is known - as I do not have a stuck key.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments