Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)

Anonymous
2022-04-14T17:39:50+00:00

I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.

What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.

Infos about the computer :

Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).

Thanks

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

85 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-12-20T15:30:40+00:00

    You did good getting 2 years of use. I have user with only a few months of use and some keys stopped working or had to reset bluetooth.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-12-20T13:29:58+00:00

    After reading through a lot of replies it seems it's down to the keys, quality of the keys, and some maybe getting stuck.

    The problem for me was that certain keys weren't working, like S, H and ALT.

    I disconnected the keyboard, took out the batteries, rubbed the keys back and forth with a cloth just to loosen them up and un-stick any.

    After that, using the on-screen keybaord, I could see the Alt key was working, but barely: it worked on some presses, light or hard. At one point I kept my finger down on the key and wobbled it, and I could see the one-screen key flicker. If I helt Windows + Alt, the success rate was higher but not always 100%.

    This was after disconnecting all other USB devices, by the way.

    I'm conlcuded in my instance that the keyboard quality simply isn't very good. It has only lasted 2 years, which is a shame, as it's a nice keyboard. I'm back to using my other 10 year-old keyboard. :/

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-12-04T15:49:16+00:00

    This was the case for me, the scroll lock button was "stuck". Now it works fine.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-10-19T23:52:47+00:00

    THE BACK OF THE BUTTONS WHERE THE BATTERIES GO IS NOT CONNECTING PROPERLY AND I HAVE TO KEEP PULLING THE BATTERIES OUT AND PUT THEM BACK IN, IN ORDER FOR IT TO WORK. IVE ALSO PUT IN BRAND NEW BATTERIES AND STILL HAVE THE SAME ISSUE

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-09-26T19:04:42+00:00

    in this case that is not the case....no buttons are stuck, confirmed that is the case with a keyboard tracker software.

    Was this answer helpful?

    0 comments