Microsoft Ergonomic Keyboard stops working randomly (but not the mouse nor number pad)

Anonymous
2022-04-14T17:39:50+00:00

I have a Microsoft Sculpt ergonomic wireless keyboard for a few months now. I run Windows 11. I did the last update on my computer yesterday and since then the keyboard randomly stops working. I tried using the solutions on this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/microsoft-sculpt-wireless-keyboard-intermittent/576defc3-634a-4a6a-9793-230dcc447f77 from 2018, but nothing works. It's the same issue : I have to remove the batteries, wait a bit, put them back in and the keyboard works again. When the keyboard doesn't work, the number pad still does as does the mouse. It's my work computer so I don't have all the access for the Command Thing. Right now as I'm typing, the keyboard is randomly activating and de-activating some shortcuts despite me not touching anything but the keys to write.

What do I do ? I've done all the updates, I've run the Hardware & Devices updates/troubleshooting and nothing is helping.

Infos about the computer :

Acer Spin 513-52N, Edition Windows 11 Home, version 21H2, OS build 22000.613 64bits (I'm not sure which infos you need).

Thanks

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-08-16T01:47:09+00:00

    Hi GV_KLSJ,

    I have done this in the past a couple of times and it works for a while, sometimes even a few days, but the problem tends to reappear. This problem is not there on keyboards and mouses that are pure bluetooth i.e. those that operate without a dongle.

    So I switched to the Logitech MX Keys and Logitech MX Mouse Anywhere. Have had an excellent experience since then with my Surface Pro 8.

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  2. Anonymous
    2022-08-15T22:43:05+00:00

    I have done above steps. I belive after windows update it started working.

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  3. Anonymous
    2022-08-15T12:52:22+00:00

    I ended up having to send back the keyboard then I did :

    1. To do so, follow these steps.
      Right-click on the start button and select "Device Manager".
      Then under "keybord" right click on the driver and click "uninstall".
      Reboot the computer so that Windows reinstalls the default drivers.
    2. It is possible that it is the power management of the keyboard and / or bluetooth that goes off after a certain time.

    Go to the device manager again and right click on the name of the keyboard driver and select "Properties".
    If there is a "power management" tab, uncheck the box "Allow the computer to turn off this device..."

    Check also in the bluetooth drivers in the same list of the device manager.
    If you see the name of your keyboard, go and deactivate the same box.

    And now it works !!

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  4. Anonymous
    2022-08-15T10:54:06+00:00

    Hi All,

    Is there any update on this issue? I am also facing the same.

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  5. Anonymous
    2022-07-06T22:48:37+00:00

    That's interesting. What version of the drivers are you using now, and how do you stop Windows update continually updating the drivers?

    Thanks

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